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Call Center Agent
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General Responsibilities:
Identify and assess customers’ needs, inquiries, or concerns and provide accurate and appropriate solutions using scripts and procedures.
know the company products, services, policies, and procedures to effectively address customer inquiries during training period.
Maintain a high level of professionalism, empathy, and patience when dealing with challenging or irate customers.
Qualifications:
Amenable for Face to Face Interview
Amenable to working on-site
Amenable to work in rotating shifts (morning, mid, & night shifts)
Filipino Citizen, or hold relevant residence status
At least Highschool Graduate
18 years old and above
At least Conversant / Basic English
Strong active listening skills, patience, and empathy when dealing with customers.
Nice to have (Optional):
Proven customer service experience, preferably in a call center or customer support environment.
Further details will be discussed during the interview. Apply now!
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