SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking a Customer Success Manager to join our Implementation Team to onboard new and existing Your primary responsibility will be to own the onboarding and enablement experience and to be the client focal point for all of their needs during their first year with We consider this role to be critical for getting customers set up for success with

A candidate who is highly accountable and has strong customer empathy is ideal, as they work proactively to ensure the success of our In addition to rewarding exceptional performers, we value hard Experience in project management is a pl

At SysAid, we provide affordable, innovative, and intuitive ITSM solutions aligned with industry best practices, to help our customers through automated business Our customers success is our success and we continue to grow as our customers grow, inspired by their evolving needs in constantly changing business and IT

What you will do:

• Own the onboarding experience of new customers for their first year with SysAid, from the moment they click order to their first-year
• Schedule Kick-Off meetings to walk the customer through our implementation
• Review expectations, requirements, and
• Leading the implementation from a project management perspective, ensuring all major milestones are met
• Collaborate with cross-functional teams to prepare and execute the project
• Maintain a high level of engagement through the implementation process to ensure satisfaction and smooth delivery of solutions as per customer requirements and
• Responsible for setting a solid foundation for the customer, whilst minimizing time to
• Prepare a Joint Success Plan with the customer to align on business goals and
• Setting the customer up for success for the go-live date , sharing best practices, and equipping the customer and their teams with the right tools required to get full utilization from

Requirements :

• 3 years of experience in a Customer Success Manager/ Technical Account Manager/ Sales Account Manager
• Experience in the IT industry/ SaaS/
• Strong oral and written English communication Ability to create and deliver presentations to all business
• A proactive, energetic, and go-getter Thrive in a multitasking
• Creative problem
• Strong prioritization, time management, and organizational

Key Success Measures:

• Time to
• Increase and maintain a healthy Net Promoter Score (Onboarding NPS).
• 1-year renewal

Remote Work :

Yes

Employment Type :

Full-time