Key Responsibilities

• Respond to customer inquiries via phone email and chat ensuring highquality service and efficient issue resolution.
• Assist customers with productrelated questions and account management.
• Maintain a positive and professional demeanor in all customer interactions.
• Document customer interactions accurately in our CRM system.
• Collaborate with team members to enhance customer service and satisfaction.
• Identify trends in customer feedback and suggest improvements.

Qualifications

• Native or fluent French speaker with strong communication skills.
• Proficient in English is a plus.
• Previous experience in customer support is preferred but not required.
• Excellent problemsolving abilities and a passion for helping customers.
• Ability to work well both independently and as part of a team.
• Strong attention to detail and organizational skills.

Benefits

• Competitive salary with performancebased incentives.
• Comprehensive training and onboarding program.
• Opportunities for career advancement within the company.
• A supportive and dynamic work environment.

Work Schedule

• Fulltime position: Monday to Saturday 7 AM to 7 PM.

Note: Only local candidates within 30 km of Porto will be considered.

Remote Work :

No