Join Our Team as a Customer Service Star!

Project: Streaming Channel
Title: Customer Service
Language Requirement: French
Start Date: November 20 2024
Location: 100% Remote (Candidates must already reside in Portugal)

Work Schedule:

• Monday to Sunday: 7 AM to 9 PM (365 days a year)
• Days Off: 2 Days Rotational

What Youll Do:

As the first point of contact for our viewers youll be a critical brand ambassador dedicated to providing outstanding customer service. Your enthusiasm will shine through as you address customer needs and deliver exceptional support!

• Customer Interaction: Assist viewers through phone chat and email responding to a variety of queries and concerns.
• Technical Support: Provide account and application assistance focusing on software functionality and troubleshooting system configurations and network settings.
• RealTime Solutions: Deliver accurate and timely responses to viewer inquiries while keeping meticulous records of customer interactions including inquiries complaints and actions taken.

What We Offer:

• Base Salary: 895 EUR per month (paid 14 times a year)
• KPI Bonus: 100 EUR paid annually
• Meal Allowance: 7.23 EUR per day
• Transport Allowance: 20 EUR per month

Who You Are:

• Language Skills: Fluent in French with excellent communication skills.
• TechSavvy: Comfortable navigating software and troubleshooting technical issues.
• CustomerFocused: Passionate about providing exceptional service and assisting customers with their needs.
• DetailOriented: Able to keep accurate records and manage multiple inquiries efficiently.

Important Note:

• No Relocation Package: Candidates must already be residing in Portugal to apply.

If youre ready to make an impact and grow your career in customer service while working remotely wed love to hear from you!

Remote Work :

No