What youll be doing

At Trinity Fire & Security we are looking to recruit Customer Experience Representatives to join our team to provide an exceptional customer experience to our National Contract clients. Youll be doing this by proactively engaging with your customers and responding to any queries they may have throughout their journey with us. Youll need to work closely with our scheduling team to ensure work is completed in line with our clients expectations through a variety of channels including over the phone and by email.

Your key responsibilities will include:

Customer Interaction: Providing professional proactive and timely service to our customers however were communicating with them

Collaboration: Working closely with the wider team to ensure the safety and security of our customers

Stakeholder Engagement: Sharing the customer sentiment and highlighting any potential issues with a view to resolve and mitigate as quickly as possible

Who you are At Trinity Fire & Security we believe that your personality and passion are just as important as your skills. Were eager to have someone join the team who is:

Customer Obsessed: You genuinely care about resolving customer issues and providing an outstanding experience

Eager to Learn: A positive attitude and a willingness to grow are key! Well support you every step of the way.

Organised and Proactive: You can prioritise tasks effectively and thrive in a fastpaced environment.

If you have a cando spirit solution focussed approach this is a fantastic opportunity for you to join our team.

Our ideal candidate with have experience in an officebased customer service environment who is skilled at handling customer queries both in writing and over the telephone.

What well give you

Competitive salary which will vary based on skills and experience

23 days holiday plus bank holidays

Company pension scheme

Life assurance

Employee Welfare assistance programme