Key Responsibilities:

• Assist buyers and sellers with navigating the platform addressing transaction listing payment and delivery issues.
• Review listings to ensure they comply with marketplace policies and guidelines.
• Provide multichannel customer support via email chat and phone delivering tailored solutions.
• Escalate complex cases to the appropriate teams when necessary.
• Stay informed about marketplace updates features and policy changes to ensure accurate assistance.
• Collaborate with internal teams to improve customer satisfaction and streamline processes.

Qualifications:

• Native in Italian both written and spoken.
• Proficient in English (training will be conducted in English).
• Excellent communication and problemsolving skills.
• Prior experience in customer service ecommerce or similar roles is a plus.
• Ability to manage a range of customer requests efficiently and professionally.
• Willingness to work rotational shifts including nights and weekends.

Training:

• Duration: 10 working days 8 hours per day.
• Conducted in English.
• Training start times will vary between 08:30h and 09:30h depending on your group.

Benefits:

• Competitive salary package and benefits.
• Career development and growth opportunities.
• Work in a multicultural and diverse environment.
• Health insurance and additional perks.

Remote Work :

No