Key Responsibilities:

• Offer technical assistance to customers through voice email and chat channels.
• Troubleshoot and resolve customer inquiries and issues related to our products and services.
• Provide clear and concise information to customers guiding them through solutions.
• Document customer interactions and maintain accurate records in our support system.
• Collaborate with team members to escalate and resolve complex technical issues.
• Continuously update knowledge on products and services to provide accurate support.

Requirements:

• Native proficiency in German and B2level proficiency in English.
• Strong communication skills both written and verbal.
• Previous experience in customer support or a technical support role is preferred.
• Ability to work independently and as part of a team.
• Strong problemsolving skills and attention to detail.
• Flexibility to work in rotational shifts including weekends.

Work Schedule:

• Monday to Friday: 8:00 AM 8:00 PM (Rotational shifts; 8 hours per day).
• Saturday to Sunday: 8:00 AM 5:00 PM (5 days per week).

Benefits:

• Competitive salary based on experience.
• Opportunities for career advancement and professional development.
• A collaborative and inclusive work environment.
• Additional perks and incentives.

Remote Work :

No