Project Name: Combined Services App
Role: Client Solutions Expert Hybrid Role
Languages: French (C2) & English (B2)
Start Date: 27th November 2024
Location: Braga Portugal
Work Model: Hybrid (Remote and OnSite)
Company: Cross Border Talents Partner Company

Schedule:

• Monday to Friday: 07:00 19:00 (rotational shifts)
• Saturday: 08:00 15:00
• 2 days off: Sunday 1 rotational day

Contract Type: Permanent Contract (3month trial period)

Salary & Benefits:

• Base Salary: 830 EUR per month (paid over 14 months)
• Performance Bonus (KPI): 170 EUR per month (paid over 12 months)
• Meal Allowance: 7.23 EURper day (net)
• Transport Allowance: 20 EUR per month
• Braga Location Bonus: 20 EUR per year

Why Join Us
Join one of Cross Border Talents esteemed partner companies delivering cuttingedge solutions for a rapidly growing Combined Services App. As a Client Solutions Expert you will be at the forefront of delivering exceptional service helping customers navigate a powerful multiservice platform that integrates their daily needs. Youll be the goto problem solver ensuring clients can make the most out of a seamless experience.

Your Role in Our Team:

• Act as the primary point of contact for users of the Combined Services App providing support across various channels (phone email chat).
• Handle customer inquiries troubleshoot apprelated issues and provide accurate solutions for a wide array of services integrated into the app.
• Educate customers on how to fully leverage the platforms features ensuring optimal user satisfaction.
• Maintain detailed and uptodate records of customer interactions managing queries with precision and empathy.
• Collaborate with internal teams to ensure swift issue resolution and improve the overall client experience.

What You Bring:

• Fluency in French (C2) and strong proficiency in English (B2).
• Experience in customer service with a passion for helping people solve problems.
• Techsavvy with the ability to navigate apps software and troubleshoot effectively.
• A teamoriented mindset capable of thriving in a fastpaced hybrid work environment.
• Strong communication skills and a customercentric approach to service.

What We Offer:

• Hybrid Work Flexibility: Enjoy the perfect balance of working remotely and collaborating onsite.
• Performance Bonuses: Earn extra with performancebased incentives.
• Meal & Transport Allowances: Boost your earnings with daily meal allowances and monthly transport support.
• Growth Opportunities: Join a company that values career progression and internal mobility.

If youre looking for a role where you can make a real impact on peoples lives and grow with a cuttingedge app solution apply now and become a pivotal part of this exciting project!

Remote Work :

No