Key Responsibilities:

• Respond to customer inquiries through various channels including phone email and chat in Dutch ensuring clear friendly and professional communication.
• Assist customers with productrelated questions order management and general inquiries.
• Troubleshoot and resolve customer issues efficiently aiming for firstcontact resolution.
• Maintain detailed records of customer interactions feedback and resolutions in our CRM system.
• Collaborate with team members and other departments to enhance customer satisfaction and address common issues.
• Stay updated on product knowledge and industry trends to provide informed assistance to customers.
• Participate in training and development programs to enhance your skills and knowledge.

Requirements:

• Native Dutch speaker with strong communication skills.
• B2 level proficiency in English; knowledge of additional languages is a plus.
• Previous experience in customer service or a related field is preferred.
• Excellent problemsolving skills and a customerfocused approach.
• Ability to work independently and as part of a collaborative team.
• Proficient in using computer systems and software applications.
• A genuine passion for helping customers and delivering exceptional service.

What We Offer:

• Competitive salary and performancebased bonuses.
• Comprehensive training and continuous support to ensure your success in the role.
• Employee benefits including health insurance wellness programs and discounts on various services.
• Opportunities for career advancement and professional development within the company.
• A vibrant and inclusive work environment in the beautiful city of Lisbon.

Remote Work :

No