Location: CloudPSO Location or Remote
Reports To: COO

Job Summary:
CloudPSO is seeking an experienced and proactive Senior Product Manager to drive the development enhancement and delivery of our identity governance and compliance platform. This role will be crucial in coordinating across departments to streamline product operations define clear responsibilities and lead a comprehensive product strategy. The ideal candidate will have a strategic mindset exceptional communication skills and the ability to manage complex product demands with agility and foresight.

Key Responsibilities:

1. Product Strategy and Roadmap

• Develop maintain and execute a detailed product roadmap that aligns with CloudPSOs strategic objectives and customer requirements.
• Work closely with executive leadership to establish and communicate a clear product vision reducing ad hoc changes and keeping development on a steady course.

• Serve as the primary point of contact for key stakeholders engaging in customer and partner calls to gather insights answer questions and provide strategic support.
• Represent CloudPSO on partner communication platforms including Slack to maintain positive relationships and support engagement.

• Work with internal and external stakeholders to clearly demarcate roles and responsibilities ensuring smooth operations and reducing crossfunctional ambiguity.
• Support clientside operational needs by acting as a liaison for feedback questions and task allocation across teams.

• Oversee security initiatives to protect product infrastructure coordinating quarterly penetration tests and ensuring timely responses to vulnerabilities.
• Collaborate with the compliance team on SOC certification needs including coordinating the necessary documentation and responses for vendor security assessments.

• Lead the development teams project management cycles defining clear timelines and ETAs to ensure timely product delivery.
• Regularly assess and optimize internal processes to increase efficiency establish best practices and maintain consistency across development phases.

• Oversee the creation and maintenance of key documentation such as Service Level Agreements (SLAs) support documents and customerfacing responses.
• Collaborate with the team to support customer support initiatives including managing tickets responding to inquiries and addressing earlyhour support needs.

• Work with external partners to support CloudPSOs market expansion efforts including onboarding new partners and supporting partner interactions.
• Actively manage relationships with vendors and customers to gather requirements translate them into actionable plans and communicate effectively with development teams.

Qualifications:

• Experience: Minimum of 710 years in product management preferably within the identity governance compliance or SaaS industries. Familiarity with enterpriselevel applications and regulatory compliance is essential.
• Technical Expertise: Background in security compliance ideally within SOC or similar frameworks. Experience in managing infrastructurelevel vulnerabilities and security best practices.
• Project Management: Proficiency with project management tools (such as Jira) and the ability to manage complex timelines and multiphase projects.
• Skills:
• Strong strategic thinking and ability to manage both highlevel and detailed product considerations.
• Exceptional communication skills with the ability to engage both technical and nontechnical stakeholders.
• Demonstrated leadership in coordinating across departments solving crossfunctional challenges and driving consistent results.
• Customercentric focus with an understanding of customer needs in enterprise applications.
• Education: Bachelors degree in Business Computer Science or a related field. Advanced degrees (e.g. MBA) are a plus.

Attributes:

• Proactive Problem Solver: Able to anticipate needs address challenges early and provide sound solutions.
• Collaborative Leader: Skilled in fostering positive relationships with both internal teams and external partners.
• DetailOriented: Meticulous in documentation planning and communication ensuring accuracy and consistency.
• Adaptable and Resilient: Capable of handling changing priorities and complex demands staying focused on achieving longterm goals.

Remote Work :

No