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Voomi

Customer Service Representative

Customer Service Representative (Shopify EXP Preferred) - Work From Home

Full Time

Salary: -
Full time

Our goal at Voomi is to deliver industry-leading customer service. We are looking for Customer Service Representatives who answer calls with enthusiasm, seek to understand what a customer’s needs are, and do their best to make sure they are taken care of

We aim to be able to resolve a customer’s call in 5 minutes or less, not because we want to rush the experience, but because we aim to be efficient with our interactions. 

We do not expect you to be a product expert. What we care about is that you create a great customer experience by focusing on trying to understand what the customer is looking for/needing help with, and then doing what you can to facilitate them getting what they need. 

We show commitment to finding the answers they need and making sure their needs are met. We have the mentality: I may not have the answer now, but I will work with the right people to get it and I will follow up with you. 

Job Details:

  • Work from Home
  • Monday to Friday | 8 AM to 5 PM EST
  • Following US Holidays

Responsibilities: 

  • Provide exceptional customer service by actively listening, building rapport, and empathizing with customers
  • Handle pre-order questions, assisting customers in understanding product details and specifications listed on our site 
  • Proactively assist customers shopping for products by offering quotes through our Shopify order platform.
  • Manage post-order support, including tracking orders, helping to start returns, helping to start warranty claims, and addressing damaged shipments.
  • Document customer feedback/questions accurately and relay detailed information to the customer service leadership team and fulfillment team 

Requirements: 

  • Proven experience in a customer service role, preferably in a call center environment.
  • Strong communication and active listening skills.
  • Ability to empathize with customers and provide a positive customer experience.
  • Proficiency with computer systems and the ability to learn new software quickly, experience with Shopify is a plus.
  • Excellent documentation skills with attention to detail.

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About the company

Voomi