Job Description
Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!
Duties and Responsibilities:
- Functions as 1st level of escalation in terms of Quality performance and reports.
- Performs regular Quality audits based on accepted standards in sampling to ensure delivery is consistent and at par with client standards.
- Provide real time notification to front line processors / agents on observations gathered from monitoring.
- Facilitates Calibration sessions with the Operations team and the Client.
- Generates timely and accurate reports wherein daily, weekly and MTD (Month-to-Date) scores are available on an agent, team and SOW level.
- Assists in implementing plans and strategies designed and developed for rolling-out quality initiatives to the operations team.
- Conducts Weekly/Monthly business reviews with stakeholders on overall Quality and CSAT performance.
Qualifications:
- Open to College graduate and undergraduate with relevant work experience
- Must have at least 3 years of work experience in Quality Assurance (QA) under BPO industry
- Knowledge on Workforce Tools ( e.g. IEX, EWFM, Blue Pumpkin, Genesys) and WFM concepts.
- Must be willing to work in Alabang
How to apply?
Apply in Jobstreet
- Click on “Apply Now” to submit your application and upload your updated resume.
- In adherence to Accenture’s process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application and during your interviews, a snapshot of your image will be captured for the same purpose.
- For faster processing of your application, please make sure to have your latest NBI clearance ready. For successful candidates who worked with previous employers, please prepare your approved resignation letter, SSS employment history and Statement of Account. Your recruiters will also remind you of other requirements you can prepare ahead of time.
Why join Accenture?
- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, Inclusion and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities
*Terms and Conditions Apply
