Spanish Bilingual Customer Service Representative – Makati

Spanish Bilingual Customer Service Representative – Makati

Alorica
Local
1 month ago
Local

Spanish Bilingual Customer Service Representative – Makati

Apply now and enjoy the following Perks!

  • 53,500 Php Package Fixed! (Basic+Allowances)
  • 20% night diff, Overtime and HMO upon regularization
  • Work from Home

Job Summary

Performs routine customer service phone support to client needs. Work is performed under regular supervision.

JOB DESCRIPTION:

  • Responds to requests and calls from customers related to client specific programs and products
  • Identifies and responds to customer’s need based on designated procedures of account/client
  • Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call related information of each call received for auditing and reporting purposes
  • Provides feedback on call issues related to downtimeand/or training issues

JOB REQUIREMENTS

  • Fluent in Spanish both spoken and written
  • High School Diploma or GED required; graduation from college with an Associate’s degree
  • Familiarity with Microsoft Windows, Word and Excel applications

Office Address:

5F Alphaland Southgate Mall – Alorica Recruitment Hub, Magallanes, Chino Roces ave. cor. EDSA, Makati City

How do you apply?

To learn more and apply, visit us at link or click the Apply Now Button below.

No Sign up Required :)

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