Job Description
- Informs clients about solutions available and assesses customer demands.
- Provides efficient guidance, , coaching and support to lower level personnel.
- Provides support, training and troubleshooting support to lower level personnel.
- Schedules work to ensure precise phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
- Prepares standardized reports to track workload, , response time and quality of input.
