Account Managers are the liaisons between the agency and its clients. They are the primary point of contact — handling all day-to-day client interactions, as well as
managing the projects and correcting issues as needed to ensure client success. They are committed to providing top-quality service and exceptional results above all else.
An Account Manager is simultaneously an agency representative, project manager, and most importantly, coach. We are NOT looking for “yes-people”, who do anything the client asks without critically examining whether it’s actually in their best interest.
We are looking for coaches — marketing personal trainers. We need people who feel comfortable saying, “no we won’t do that, and here’s why…” to a misguided client request, and then coaching them towards the best course of action. Our Account Managers are able to call clients out when they fail to meet expectations or behave against their own self-interest, all while maintaining a positive relationship based on mutual respect and a shared goal of client success above all else.
REW Marketing can give you the requisite marketing knowledge for the role; we cannot give you the right attitude and mindset. If you are unable to think critically, have crucial conversations, or set clear expectations, do not bother applying.
What This Job Entails
❖ Managing a book of clients, serving as their primary point of contact via email, call text, and video call
❖ Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coaching
❖ Using the company core values to guide independent decisions about client accounts
❖ Continually innovating new methods to improve client experience, results and retention
❖ Managing the entire client life-cycle, including launch calls, check-ins, billing, and offboarding calls
❖ Upselling clients on relevant products
❖ Collecting client feedback and passing it along to the team to drive constant improvement
❖ Full-time position: between 15-20 hours a week depending on tasks
❖ Starting Salary: $2000 CAD/mo
❖ MUST be bilingual FRENCH and ENGLISH
❖ Most important is a positive attitude — you see client dissatisfaction as an opportunity, not a burden
❖ Exceptional interpersonal, verbal, and written communication skills in English. This is a must.
❖ Driven, competitive, and confident with coaching others and setting expectations
❖ Strong attention-to-detail, time-management, and organizational skills
❖ At least a basic knowledge of digital advertising fundamentals, with a keen interest in learning more
❖ Ability to multitask and prioritize under ever-changing needs and schedules
❖ Proven project management skills with an emphasis on quality control
❖ Self-starter — you are comfortable working 100% remotely, managing projects and meeting deadlines without direct supervision
❖ Coachable — you are excited to participate in ongoing training and constantly push yourself to get better and better
❖ Team player — you are able to collaborate with a small team, ask for help when needed, and delegate tasks
❖ Relational — you get excited at the prospect of building long-term relationships with clients and coaching them towards success
❖ Proactive — you strive to get ahead of a problem, instead of waiting for it to become a full-blown fire
❖ Data-Driven — you are able to use data to diagnose client problems and deliver accurate solutions
❖ 2+ years of customer service/coaching experience
❖ Direct Response Marketing experience, highly preferred
❖ Previous experience with remote working softwares preferred, including Asana, Slack, Zoom, etc.
❖ Remote position (work from anywhere in the world)
❖ Competitive pay (performance-based commission with high earning potential).
❖ Access to world-class training and education in advertising / marketing
❖ Laid back, yet professional vibe
❖ Unlimited leave
❖ We’re a quickly growing company that favors promoting internally — huge opportunity for upward mobility