Be part of a passionate team and create opportunities!CALL CENTER AGENT (OUTBOUND)Job Description:Outbound calls for surveys, lead generation, event invitation and/or salesInbound calls to resolve customer queries or close lead/salesData entry to update customer relationship management (CRM) softwareRespond to emailsCreate reports using Microsoft Office and Google DriveMeet service level agreements set forthPerform other duties as assignedQualifications:Excellent English communication skillsTyping Speed: at least 40WPMAbility to work under pressureAbility to multitask, prioritize and manage time efficientlyCustomer orientation and ability to adapt and respond to different types of personalitiesIntelligentNo BPO experience required; fresh graduates are welcome to applyMUST HAVE the following equipment:Hardware: Laptop/Desktop (at least Pentium processor and 4 GB RAM)Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling featureInternet connection: Wired connection; minimum of 10 MbpsSoftware: Microsoft Office & PDF reader, Anydesk, Gdrive, SkypeSo, why join us?Permanent work-from-homeFull Time and Long Term EmploymentBasic Salary + Government mandated benefits, Health benefits, leaves, bonuses, and other incentivesSalary will be based on: Skills, Attitude, Performance, AttendanceOpportunity for regularization and promotionUS and Canadian clientsShift: Graveyard Tuesday to Saturday Training: less than a monthWE LOOK FORWARD TO MEETING YOU!Summary of role requirements:Flexible hours availableNo experience required for this roleWorking rights required for this role
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