Team Leader-Fixed weekends off plus HMO
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Job Opening

Team Leader-Fixed weekends off plus HMO

Job Industry

Management Consulting

Job Type

Full-Time

Experience Level

Mid-Senior Level

Date Posted

2022-04-07

Job Location

6th Floor JDN Square Residential Suites and IT Center, P. Remedios Cebu6014MandauePhilippines

Company Information

TORCH Solutions

8000
Website: https://www.talentoutsourcingchannel.com

Talent Outsourcing Channel (TORCH) Solutions is committed to strategically match the right talent to the client’s specialized staffing needs and build rewarding careers for the professionals we place through our holistic HR solutions. We supply employers with high quality and efficient workforce in time and contribute to the client’s success through people

Job Description

Monitors team performance and oversees day-to-day operations
Maintains an in-depth knowledge of account/s
Provides feedback and coaching to a team of Virtual Assistants
Provides weekly or bi-weekly performance coaching
Drives performance, motivates and reinforces teamwork
Communicates relevant information to the team on a timely basis
Conducts up-training on process and policies update as needed
Monitors and evaluates phone calls and emails for quality assurance
Provide feedback and quality evaluation coaching weekly
Conducts annual performance reviews
Conducts 4th and 5th-month assessment to probationary employees
Provides team performance reports and analysis
Conducts employee performance review with Ops Manager
Recognizes high performance and rewards accomplishments

Job Qualifications

At least 2-3 years supervisory experience in a BPO set-up
Proven leadership skills and functional knowledge in BPO Industry
Excellent oral and written communications skills
Proficient in writing reports and business correspondences
Strong interpersonal skills
Customer-oriented

Compensation

40000

Compensation Range

30000 – 50000

Highest Education Attainment:

College Graduate

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Contact Info

Contact Phone : 09162616*** Contact Email :

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