Chief Operations Officer

Chief Operations Officer

GenderGP
International
August 6, 2021
gendergp.com/COO-application-process
Chief Operations Officer

Chief Operations Officer

GenderGP
gendergp.com/COO-application-process
International
August 6, 2021
gendergp.com/COO-application-process

  • Are you an Operations professional with 15+ years experience looking for your next role in a purpose-driven growth-focused business?
  • Do you have proven ability in helping a business scale from 7 to 8 figures?
  • Have you successfully implemented operational strategy & culture for a remote/ distributed team?
If your answer is YES, YES, YES, then we’re looking for you!
We’re on a mission to build the most streamlined & innovative telehealth company, e-learning resource and patient care model for the trans/ non-binary health sector in the world.
Even if you don’t have the exact experience above but feel like you have the right qualities, abilities and experience to thrive in this role as the next step in your career, please do apply.
Our Values
We’re in the process of reassessing our values, however these are the qualities that we look for in our team members: growth-focused, brave, resourceful, self-organising, agile and drama-free. 
Purpose of the role:
To lead, drive and develop GenderGP internally as we transform from homemade virtual clinic with a website to the most streamlined & innovative telehealth company, e-learning resource and patient care model for the trans/ non-binary health sector in the world.
Responsible for:
Internal process & systems across our Telehealth, University, Membership & Licensing products; sales, marketing & PR; Legal; HR & remote culture strategy. Overall remote team of 60+ and growing rapidly, distributed across EMEA & LATAM, an Operations team of 3. Developing a remote philosophy, culture & digital infrastructure for our distributed team.
Main responsibilities:
  • Strategic direction, change management & growth
  • Work collaboratively with CEO + Leadership  to develop the most streamlined & innovative telehealth company, e-learning resource and patient care model for the trans/ non-binary health sector in the world
  • Leverage technology, systems and process to simplify our business operations and accelerate business strategies
  • Systematically diagnose operational strengths and weaknesses across products & services, customers, technologies, strategies, culture, politics, systems, talent base & technical capabilities to build strong business foundation & remove impediments to growth.
  • Future-proof and plan for growth, profitability, working with scalability in mind
Priority Deliverables: 
Help us optimise existing operations ready for us to scale and hit our outrageous growth goals:
  • Create and implement a change management plan that helps us shift into full-throttle growth-mode 
  • Systematically diagnose operational strengths and weaknesses across products & services, customers, technologies, strategies, culture, politics, systems, talent base & technical capabilities to build strong business foundation & remove impediments to growth.
  • Identify the technology, systems and process to simplify our business operations and accelerate business strategies
  • Re-design a lean operations team structure, driven by smart, efficient systems & process
  • Help us determine the minimum % operational expenses required to deliver extraordinary whole product experiences to our customers 
  • Analyse sales data and monthly management accounts to make suggestions on how to improve profitability
  • Set up a framework/spreadsheet template for budgets, oversee planning & management process
  • Develop communication filter checklists for managers and team
Service delivery, sales & finance
  • Develop an innovative, technology-driven, customer-led service, ensuring extraordinary whole product experiences for our customers and team
  • Analyse trends across healthcare, HealthTech & Telehealth to develop innovative client journey with financial growth and customer experience in mind
  • Analyse sales data and monthly management accounts to improve profitability
  • Investigate, develop and adopt systems & resources across practice management, e-commerce and e-learning to ensure efficiency and automation, and develop tight processes
  • Provide strong financial management for business operations, preparing budgets, forecast & reviewing management accounts, tracking our financial progress month to month and ensuring adherence to financial policies 
Leadership, culture & people credentials: 
  • Hire the best in the world at what they do in alignment with our core values
  • Lead our team with insatiable growth-focus, courage, resourcefulness and agility. Drama-free. 
  • Build a conscious, value-driven, remote company culture, ensuring it radiates from all corners of the business
  • Develop a culture of continuous learning and evaluation, ensuring every role in the team is responsible for executing the business model
  • Build and nurture morale, showing the team the value of what they do and why they do it 
Who you are:
  • You have a passion for values-driven, growth-focused company culture
  • You balance ambition & a strong work ethic with an extraordinary commitment to taking care of yourself; you show up as the best in the world at what you do
  • You’re a natural collaborator, leader and manager with a teacher’s heart who loves to help others shine
  • You combine high-level strategic thinking with execution; you’re brilliant at getting things done
  • Start your application video with the words, “The future of Telehealth is… ” [and complete the sentence!] because you also have stellar attention to detail.
Your Skills and Experience:
  • Proven experience of optimising operations strategy of a 7-figure company and scaling to 8-figures, sustainably and without detracting from core values & mission
  • Able to develop operational strategy across Healthtech or virtual health care, virtual practice management, ecommerce and customer experience (or relevant transferable skills & experience)
  • Ability to set budgets, oversee planning & management process across business operations
  • Ability to develop or implement philosophy, culture and digital infrastructure for a remote/ distributed team
  • Rigorous approach to risk management, compliance and data protection that keeps GenderGPs team and customer base safe and secure
  • Video confident for meetings and making tutorials, presentations and giving feedback
Application:
Once you click ‘apply’ our form will guide you through the following steps & questions:
  1. Record a 3-min (maximum) video introducing yourself; we want to get to know you!
  2. How do you embody the qualities we’re looking for in your day to day life? (Max 200 words)*
  3. How would you approach the task of systematically diagnosing operational strengths and weaknesses across all parts of a business? Would there be any specific considerations for a virtual clinic/ healthcare practice? (Max 300 words)*
  4. How would you approach a change management strategy with a team actively resistant to change? What would be the key considerations, and the key challenge to overcome for a Telehealth company, or in general? [max 400 words]*
The Hiring Process:
  1. 1st round interview with CMO
  2. Paid project
  3. 2nd round interview with CEO
  4. 3rd round chat with Operations Manager
  5. Offer!
In order to apply for this role, click on the button below, we’d love to hear from you!

How do you apply?

To learn more and apply, visit us at: gendergp.com/COO-application-process or click the Apply Now Button below.
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