Do you want to take the next big step in your career? We’re a fully remote (since before covid!) international digital studio searching for a Client Success Manager. That sounds fascinating? Continue reading to learn more.
We’re searching for a Client Success Manager. This position requires you to be the client’s partner in the completion of their projects. You’ll work with the customer to gather needs and pass them on internally, as well as act as “the internal customer voice” advocating for the project and ensuring it is completed on time and correctly. Our ideal candidate for this role must have a strong understanding of digital products and services, as well as the ability to advise our clients. You perform this task working together with your Internal Project Manager, designer, and senior strategists. This is a full-time, permanent position that works entirely remotely.
You’re looking for a remote, long-term position
You have some technical understanding and you can understand what is possible and isn’t and what rough effort is associated with such.
You are fluent in English
You have a go-getter, self-starter attitude that emphasizes the importance of accomplishing things;
You love to communicate with people and are a communicator at heart;
It’s likely that you enjoy a lot of video meetings per week (Zoom). Your duty is to link individuals.
Have been involved in software — especially mobile and web — before;
You have agency experience;
You have an experience that allows you to advise our clients — you understand how digital works, you’ve built digital products before, and can help them navigate building one and what choices make the most sense.
Ability to communicate clearly with others, namely clients, and fully own communication.
Excellent organization and time management skills
You’ll be responsible to own the relationship with our clients, getting clarity on what needs to be built, and relaying it to the team, while making sure the team updates, concerns, and questions are effectively shared with the client.
You’ll be in command of client communications, ensuring that our customers receive timely updates and that any changes are promptly communicated and addressed.
You’ll establish and clarify expectations for both internal and external audiences. Ensure that the team’s planned delivery meets the client’s expectations, as directed by the Internal Project Manager. To reflect actuality, adjust internal or external expectations as needed.
Own the project plan — you must be able to recite deadlines, milestones, and upcoming deliverables so you are always on top of these, internally and externally.
Gather information from the client (at a business level). Ensure that there is agreement on what we want to achieve from the team. Ask and answer questions from both sides to ensure alignment.
Coordinate internally on decisions and input from the client (e.g. we require a meeting summary to be written).
Attend daily standups with the team to get updates on the project or relay information. Perform a weekly call with a client.
Guarantee project documentation is being created and maintained by all relevant team members.
While QA would have done the bulk of the work, you should eventually test all releases to verify that what we’re offering is what the client wants.
Work as a digital strategist, leveraging the team’s information to make recommendations that have an impact on the client’s project and company quality.
Benefits and Compensation
A unique challenge that enables you to grow, while having the opportunity to shape OUR future;
Insane levels of ownership, independence, and responsibility
Fast-track to a leadership position within the organization on the client relationship area;
Competitive salary proposal for position and location
Work from anywhere with our remote policy
Bonuses for performance indicators
Be part of our profit-sharing program and take a slice of our collective success;
Flexible vacation/days off policy
Training / Self-Development Yearly Package
Working on the ground floor with engineers, designers, and some of the world’s top entrepreneurs and business leads
Yearly Bonuses Program
Paid parental leave / Flexible conditions on return
Continuous Training (both on-site and online)
Ability to work in complex projects of Fortune500 as well as small companies.
Contribute with your suggestions and see your feedback and opinion impact products used by millions worldwide
PHP 60000–75000 monthly