Job Description
Job Responsibilities:
- Voice audits & feedback
- Voice audit process documentation as per business requirements
- New hire training and documentation made available on attendance and assessment scores
- Refresher training for every new hire
- Email / Chat audits based on business requirements.
- Work with the Service Delivery team and identify voice training needs
- Training scheduling as per business requirements, training plan review and approval.
- Continuous improvement in Voice competency at account level
- Develop voice skills of new hires to meet customer requirements in 6 months from date of joining
- Publish daily, weekly, monthly & quarterly report
- New hires training on voice and soft skills
- Weekly reviews with delivery team, Monthly & Quarterly reviews with delivery and customer
Qualifications:
- Candidate must possess at least a Bachelor’s/College Degree , any field.
- must have at least 3-5 years related experience
- At least 2 years’ experience as voice coach
- Excellent command over spoken and written English
- Should be able to handle Grammar, Soft skills, Accent Neutralization, C/Service & Business English
- Must have a zeal and passion for training & excellent interpersonal skills
- Exposure in an international corporate environment is a must
- Should be well versed in handling computers esp. Word, Excel and PowerPoint
