Communications Trainer | Search Engine | Pioneer Account | Taguig
Jobs and Careers at Cognizant Technology Solutions Philippines Inc.

Communications Trainer | Search Engine | Pioneer Account | Taguig

Cognizant Technology Solutions Philippines Inc.
Local
1 month ago
Local
Jobs and Careers at Cognizant Technology Solutions Philippines Inc.
Cognizant Technology Solutions Philippines Inc. is hiring a
Posted 1 month ago
Apply before October 13, 2022

Job Description

Job Responsibilities:

  • Voice audits & feedback
  • Voice audit process documentation as per business requirements
  • New hire training and documentation made available on attendance and assessment scores
  • Refresher training for every new hire
  • Email / Chat audits based on business requirements.
  • Work with the Service Delivery team and identify voice training needs
  • Training scheduling as per business requirements, training plan review and approval.
  • Continuous improvement in Voice competency at account level
  • Develop voice skills of new hires to meet customer requirements in 6 months from date of joining
  • Publish daily, weekly, monthly & quarterly report
  • New hires training on voice and soft skills
  • Weekly reviews with delivery team, Monthly & Quarterly reviews with delivery and customer

Qualifications:

  • Candidate must possess at least a Bachelor’s/College Degree , any field.
  • must have at least 3-5 years related experience
  • At least 2 years’ experience as voice coach
  • Excellent command over spoken and written English
  • Should be able to handle Grammar, Soft skills, Accent Neutralization, C/Service & Business English
  • Must have a zeal and passion for training & excellent interpersonal skills
  • Exposure in an international corporate environment is a must
  • Should be well versed in handling computers esp. Word, Excel and PowerPoint
Specialization:
Training & Dev.

How do you apply?

To learn more and apply, visit us at link or click the Apply Now Button below.

No Sign up Required :)

Jobs and Careers at Cognizant Technology Solutions Philippines Inc.
Cognizant Technology Solutions Philippines Inc.

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