Collections Analyst –

September 15, 2021

Collections Analyst –

September 15, 2021

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

As a Collections Analyst, you will be part of the Order to Cash team responsible for contacting the clients (via phone, e-mail or fax) and collect outstanding payments. In addition, you will work closely with the O2C Accountants to handle customer payments, deductions, disputes and escalation to local Finance & Operational teams.

The Collections Analyst will be responsible for completeness, accuracy and timeliness of operations in the collection area.

  • Contacting customers to collect money based on ageing focused on selected accounts

  • Maintain customer contact notes and other relevant activity

  • Maintain accurate records for customer payment status

  • Perform customer account reconciliations

  • Review and send periodic Customer Statements

  • Action Customer Statements feedback together with AR team

  • Give feedback to AR team on bad debts and debt write-offs

  • Provide feedback to AR team on payments allocation

  • Close cooperation with AR team in any other customer related topic

  • Close cooperation with Credit Management teams on credit limits management

  • Work with internal stakeholders (Operations, Sales, Local Finance, GBS, Customer Service, etc.) to resolve issues

  • Work with O2C Supervisor for process improvements initiatives

  • Escalate issues and disputes as appropriate

  • Ensure compliance with SGS policies and procedures

  • Support maintenance and updating of process documentation

  • Reporting to FSS O2C Supervisor – GBS Manila



  • Excellent written and oral communication skills, ability to talk and create empathy with the Customer situation, be tactful and diplomatic – required

  • Confident, outgoing, persistent, assertive in challenging, stressful and potentially confrontational situations – required

  • Analytical and problem-solving skills – required

  • Experience (level intermediate) in working with MS office applications (excel, word) – nice to have

  • English with minimal good reading and speaking skills , business English – required

  • Experience (intermediate level) in working with MS Office applications (Excel, Word, Power Point) – nice to have

  • Knowledge of Oracle E Business Suite is nice to have

Additional Information

All your information will be kept confidential according to EEO guidelines.

  • Bachelor’s Degree in any business course

  • 2 years of working experience in a relevant function – nice to have

  • Excellent Customer service skills – required

How do you apply?

To learn more and apply, visit us at: or click the Apply Now Button below.
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