Seasonal Sr. QE for Ayala North Exchange Site
Jobs and Careers at Concentrix Philippines

Seasonal Sr. QE for Ayala North Exchange Site

Concentrix Philippines
Local
1 month ago
Local
Jobs and Careers at Concentrix Philippines
Concentrix Philippines is hiring a
Posted 1 month ago
Apply before October 10, 2022

Job Description

Essential Functions/Core Responsibilities 

·       Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email

·       Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)

·       Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices

·       Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes

·       Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies

·       Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)

·       Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)

·       Complete phone time to keep current on programs (as applicable)

·       Contribute to maintaining forms and legends documents

·       Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

Candidate Profile

·       Bachelor’s Degree in related field from a four-year college or university with less than one year of relevant experience preferred

·       Effective communication skills, both written and verbal

·       Proficient in Microsoft Office

·       Ability to multi-task and meet timelines on deliverables

·       Detail-oriented

·       Career Framework Role 

·       Entry level job with little or no prior relevant work experience. Acquires basic skills to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures.

Specialization:
Manufacturing

How do you apply?

To learn more and apply, visit us at link or click the Apply Now Button below.

No Sign up Required :)

Jobs and Careers at Concentrix Philippines
Concentrix Philippines

134 WFH job/s active

Other WFH jobs at Concentrix Philippines

Join the World’s Largest Search Engine Account and START ASAP with REWARDING CAREER as a Business Sales Advisor | Earn 39K-44K MONTHLY+INCENTIVES!

1 month ago

IT Technical Support for QC site

1 month ago

THE BEST SOCIAL MEDIA PLATFORM IS LOOKING FOR B2B OUTBOUND SALES AGENTS | EARN COMPETITIVE SALARY PACKAGE! APPLY NOW

1 month ago

START ASAP ! EARN UP TO 44K PACKAGE + NEVER ENDING COMMISSION MONTHLY! AND WORK FOR THE LARGEST SEARCH ENGINE!

1 month ago

Telesales/Outbound Sales Expert | Join our Biggest Search Engine Account and Earn 39K-44K Monthly+UNCAPPED INCENTIVES | Fixed Weekends Off! START ASAP

1 month ago

Browse WFH Categories

Find the jobs that matter to you

Search

Search

Search

Search

Job Category

Job Category

Job Type

Job Type

Job Level

Job Level

Sort

Sort
Send this to a friend