Ecommerce Key Account Lead
Jobs and Careers at Concepcion Midea Inc

Ecommerce Key Account Lead

Concepcion Midea Inc
International
1 month ago
International
Jobs and Careers at Concepcion Midea Inc
Concepcion Midea Inc is hiring a
Posted 1 month ago
Apply before October 12, 2022

Job Description

Overall Objectives:

  • To lead and manage the owned e-commerce stores of the company.
  • To achieve the monthly, quarterly and annual sales objectives and e-commerce metrics.
  • To lead a team of e-commerce operations and customer service associates. 

Job Responsibilities:

KEY ACCOUNT/ONLINE FLAGSHIP STORE MANAGEMENT

  • Manages and oversees the day-to-day operations of the company-owned online platforms and affiliate stores.
  • Prepares and recommends strategies and plan of action to achieve revenue targets.
  • Prepares campaign plans and programs in partnership with Brand Marketing and implements accordingly.
  • Ensures that KPIs for the online platforms are achieved.
  • Manages the Seller Center and all its features such as order management, visual merchandising, customer support and back-end operations.
  • Coordinates closely with Product Management in terms of product assortment and allocation.

OPERATIONS MANAGEMENT

  • Prepares the online operations manual and updates regularly.
  • Coordinates closely with key stakeholders such as Product Management, Brand Marketing, Supply Chain, After Sales and Finance.
  • Ensures metrics in all aspects of operations are achieved from order fulfillment to after sales service.

INVENTORY MANAGEMENT

  • Ensures availability of stocks for the platform through product forecasting and allocation

CUSTOMER MANAGEMENT

  • Ensures branded customer standards are met in collaboration with Marketing.
  • Plans and implements CRM Programs.

PEOPLE MANAGEMENT

  • Leads and supervises a team of operations and customer service associates.

Job Qualification:

  • Candidate must possess at least a Bachelor’s/College Degree , Business Management, Marketing Management or other related courses
  • At least 2-3 year(s) of working experience in Digital Marketing, E-Commerce and Shopify or other related field is required for this position.
  • Full-Time position(s) available
Specialization:
E-commerce

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