Business Transformation Specialist – Pasig City
Jobs and Careers at Converge ICT Solutions Inc.

Business Transformation Specialist – Pasig City

Converge ICT Solutions Inc.
Local
1 month ago
Local
Jobs and Careers at Converge ICT Solutions Inc.
Converge ICT Solutions Inc. is hiring a
Posted 1 month ago
Apply before October 13, 2022

Job Description

PURPOSE

The Business Transformation Specialist will have an unparalleled opportunity to deliver against a portfolio of cross-functional strategic programs and transformation projects, coupled with exposure to key stakeholders and senior leaders, and the opportunity to effect positive change within a pioneering and rapidly growing ICT/Telecommunication institution. Our Enterprise Business Transformation Specialist are thought-leading catalysts and strategists who will work and get involved with various small to large-scale transformation initiatives and programs. S/he will work alongside other talented individuals who are equally passionate about driving relevant innovation/transformation across the organization and are given the opportunity to both demonstrate and grow their skillsets across a wide set of competencies by contributing to the company’s mission, objectives, and deliverables. S/he will be able to promote new ideas and approaches to drive transformation initiatives across the enterprise, and influence and guide how the enterprise will work and collaborate more efficiently.

QUALIFICATIONS

  • With at least 3 years of solid experience as Enterprise Business Transformation Specialist or any equivalent discipline in a supervisory capacity
  • With experience in transforming teams through technology, organization, culture, process, and overall innovation management
  • Familiarity and/or exposure with Digital-Business Transformation Frameworks/BoK & Enabling Tools: BPMN/BPR/RPA, Business Analysis BoK, Problem-Solutioning Methodologies, Enterprise Business Architecture, Digital Practitioner BoK, Organizational Change/Lead Management, Innovation/Customer/Product Lifecycle, Digital Transformation
  • Familiarity on industry standards (e.g., TM Forum eTOM, SID, TAM) and key industry solutions and technologies (e.g., Digital Platforms, BSS, OSS, ERP, Provisioning Tools, NMS, Wired Broadband Network Infrastructure, Fiber Technology)
  • With working knowledge and understanding of the Philippine ICT/Telecommunication industry and competition
  • With experience and understanding of operations across multiple functions of the ICT/Telecommunication business (e.g., digital customer life, ordering, fulfillment, billing, customer experience/care/service, assurance, marketing, sales, etc.)
  • With experience and understanding of planning and leading key activities across the solution delivery lifecycle (e.g., business and user requirements storyline definition, process design blueprint, implementation/commissioning, business/technical and launch readiness)
  • With experience in administering/supporting related tasks for small to large-scale transformation initiatives (definition, design, implementation) with a focus on delivering operating model enhancements (people, process, technology)
  • With proven ability to deliver business results (own and cross-functional efforts) and readiness across multiple transformation initiatives
  • With ability to communicate complex information and ideas effectively and confidently to all levels
  • With ability to understand, manage, and influence stakeholder expectations and needs
  • With understanding of the future direction of ICT/Telecommunication service provider solutions (e.g., IoT, contents, future applications, etc.)
  • Demonstrated cross-functional orchestration and collaboration skills for holistic alignment
  • Proficient oral, presentation, and written communication skills (well-synthesized reports and presentation decks in various formats such as .doc, .xls, .ppt, etc.)
  • With resilient spirit to work and deliver expected results amidst rapidly changing and ambiguous environment like ICT/Telecommunication
  • With strong interpersonal skills and a demonstrated ability to partner with internal stakeholders and external partners/affiliation

JOB DESCRIPTION

INNOVATION IDEATION/INCEPTION

  • Determine opportunities to pertinently scale and transform operations, modernize processes and technologies, ensure proper data management, and align institutionalization structure/resources towards an enabling environment that could correspondingly improve overall operational efficiency metrics, customer journey experience, and high rate of return

STRATEGIC BUSINESS ANALYSIS

  • Demonstrate strategic orientation, anticipate/navigate scenarios in a complex business environment, and conduct unstructured/structured/sophisticated business analyses to assess transformational opportunities, risks, and potential short and long-term outcomes

BEST PRACTICES FRAMEWORK

  • Capitalize from experiences and applicable global best practices to pioneer/spearhead introduction and development of operating frameworks on work scenario planning, problem solutioning, process improvement, and transformation management

OPERATIONAL EXCELLENCE AGENT

  • Proactively be an enterprise catalyst for operational excellence and identify opportunities for standardization, simplification and automation of processes while balancing the business need for flexibility and appropriate localization

DATA RESEARCH AND ANALYTICS

  • Practice continuing data collation, benchmarking, and research (internal/external sources) to continually review baseline scenarios and possible technology/product/function and process/policy gaps, and therefrom through probable blue-sky-thinking efforts too, identify enrichment, innovation, and transformation initiatives

BASELINE AND FUTURE STATE ANALYSIS

  • Collaborate/orchestrate group sessions with enterprise stakeholders and end-users to identify and understand current/as-is state of business and technical processes, procedures, challenges, and accordingly map potential future/to-be recommendations

SOLUTION FEASIBILITY AND REQUIREMENTS DEFINITION

  • From disparate sources during conduct of business, gaps, and needs analyses, synthesize data and insights, and accordingly specify/prepare description of innovation/solution requirements and/or related use cases, and support exercises for needed feasibility study

DIAGNOSTIC PROBLEM MANAGEMENT

  • Leverage opportunities for data and business analysis approaches to assess intermittent problems/issues, unravel root causes, and identify potential corrective/preventive solution measures for nimble decision-making and actions

STAKEHOLDERS MANAGEMENT

  • Facilitate/drive thought leadership with various stakeholders and project/squad members on potential approaches and methodologies relative to innovation case rationalization/implementation, and emerging problem solutioning

END-TO-END SOLUTIONING AND IMPLEMENTATION

  • Identify opportunities to administer/orchestrate holistic development/enrichment initiatives and smart ways to deploy suitable technology, business data/intelligence, process/policy, and resource/capability programs to achieve business financial/operational targets and resolve arising problems/constraints

ALIGNMENT WITH EPMO

  • For already defined program/initiative assignments in support to EPMO programs/project portfolio, ensure proper collaboration with different departments/stakeholders for consistent communication and delivery of commitments

TASK/PROJECT PLANNING AND APPROVAL

  • Ascertain for any target initiative that a proper work plan is crafted, discussed, and agreed upon by the named stakeholders or project/initiative team, and approved for implementation

WORK QUALITY AND RISK/ISSUE MANAGEMENT

  • For approved target transformation project plans/tasks, implement with minimal disruption and according to a well-defined work-breakdown-structure with due consideration to expected quality and likewise potential risks/issues

BUSINESS AND TECHNICAL DOMAINS READINESS

  • Accomplish project assignments related to business and technical readiness essential to every critical project stage

BENEFITS CASE MEASUREMENT AND TRACKING

  • Create/institute a system to evaluate the success criteria and qualitative/quantitative benefits realization of every initiative, and present findings to management and key stakeholders

DOCUMENTATION/KNOWLEDGE MANAGEMENT

  • Ensure that appropriate program/project/tasks documentation and knowledge management are established and sustained for all assigned initiatives

AREA OF ASSIGNMENT

Reliance Center Annex 1, 99 E. Rodriguez Jr. Ave., Bo. Ugong, Pasig City

GROUP

Strategy Management

Specialization:
Marketing/Business Dev

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