CSR I Makati I Dayshift I Temp WFH I HMO Day 1 w/ signing bonus

CSR I Makati I Dayshift I Temp WFH I HMO Day 1 w/ signing bonus

EMAPTA
Local
1 month ago
Local

EMAPTA is looking for Customer Service Representative to be part of our partner, Upside Realty!


Our Partner

An Australian start-up with a focus on technology and disruption. Operating in Real Estate sales, the service is considered high-end, with the role being a complex, challenging, and exciting hybrid position of Customer Service, Virtual Assistant, and Back Office support – internally, we’ll call you a Customer Experience Officer, as it’s your role to ensure that our customers (whether they be internal or external) always get the specialised support they need.

For those wanting to take the next step in their career, you will find this position and company enjoyable as no day will be the same, and your ability to think outside the box will be rewarded.

You must be comfortable on the phone speaking to customers, and comfortable to be working on complex and time-intensive administrative processes. Tasks vary from high-touch, transactional to complex and time-intensive, so you must be a true all-rounder!

Your Responsibilities:

  • Managing the administrative assistance of a Real Estate campaign from start to finish
  • Building close working relationships with Australian Real Estate Agents/Brokers within our company, and providing them support on a wide variety of requests via phone, email and slack
  • Answering customer queries about Real Estate sales and legislation within Australia over the phone (after being trained, of course!)
  • Liaising with Australian lawyers during various stages of property sales
  • Drafting marketing material for property campaigns (print advertising) using digital tools

You must have:

  • At least three years’ experience as a customer experience specialist, or a similar customer support role
  • At least three years’ experience working with English speaking customers
  • Preferably with Australian experience
  • Outstanding spoken and written English
  • Exceptional interpersonal skills and a client-centred approach
  • Excellent attention to detail demonstrated through top tier and complex Customer Service/Operations roles
  • Great organisational and time management abilities
  • Superb communication, collaboration, and problem-solving skills
  • Proficiency in G-Suite, and CRM software, such as Zendesk
  • Ability to learn new digital tools quickly and have a deep understanding of web technology

What’s in it for you?

  • Temporary Work-from-Home set up available
  • Dayshift schedule following AU working hours (Fixed weekends off)
  • HMO coverage including 1 dependent upon hire
  • Offers signing bonus as high as PHP 20,000
  • 20 Leave credits per year consumed at your discretion
  • Exposure to world-class, high-level management from foreign direct superiors
  • Employee Referral Program*
  • Rewards and Recognition
  • Health and Wellness Program with FREE access to company-owned gyms with fitness coaches

How do you apply?

To learn more and apply, visit us at link or click the Apply Now Button below.

No Sign up Required :)

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