CUSTOMER ENABLEMENT PARTNER (Project Manager)
Jobs and Careers at EMAPTA

CUSTOMER ENABLEMENT PARTNER (Project Manager)

EMAPTA
Local
1 week ago
Local
Apply before August 17, 2022

Job Description

Responsibilities: •      Manages and leads implementation and onboarding by improving the customer service experience from the close/win, through implementation, go live, account management and transition to Customer Experience•      Works closely with Growth, Marketing, Recruitment, Finance, Human Resources, IT, Customer Experience and Customer Engagement on inter-related projects and initiatives to guarantee a smooth transition through the implementation phase.•      Coordinates and prioritizes project tasks, manages timelines, maintains project plans.•      Communicates status to clients, project sponsors and senior management regularly.•      Ensures the project is implemented within contractual obligations and regulatory requirements•      Ensures all trackers and project status are updated regularly. Monitoring and tracking of activities of the project with personal accountability and ownership.•      Identifies possible risks while on implementation stage and collaborate with different departments to formulate a solution and possibly deflect the risk.•      Designs, develops and maintains an effective customer onboarding program. Ensure programs are scalable, consistent and accessible for all office locations.•      Assists the customers in preparing for their offshore staff’s/ team’s onboarding program like remote product/process training, on-site immersion or on-the-job training•      Co-owns first 15 to 30 days of a customer with the Customer Experience Managers to ensure their offshore team is set up for success•      Supports Customer Experience and Customer Engagement or other departments on projects or critical activities like site transfers, organic growth as needed. Requirements: •      Bachelor’s degree in Communications, Business Management or related fields•      At least 1 to 2 years project management experience, preferably from a BPO company•      Familiar with Agile or Scrum-Agile methodology (just nice to have).•      Energetic and hungry for new learnings.•      Ability to work cross functionally in a productive and collaborative manner to achieve defined objectives.•      Excellent written and verbal communication skills.•      Strong problem-solving skills and attention to detail.•      Strong computer skills, with an above average knowledge of Microsoft Office products.•      Familiarity with customer relations management software applications; Microsoft CRM preferred but not necessary.•      Demonstrated ability to engage with customer management and key decision makers in a positive and collaborative manner.  
Specialization:
Top Management

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Jobs and Careers at EMAPTA
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