System Analyst
4 weeks ago
Five9 Philippines Inc. is hiring a
Posted 4 weeks ago
Apply before June 19, 2022

Five9 Systems Analyst

Job Description: Systems Analyst (SA)

A System Analyst (SA) is an integral member of the Five9 Customer Support Operations team and works under the Systems & Development Team that provides critical thinking and problem-solving skills. The position requires research, generate innovative designs, and implement solutions to optimize business and system processes. An SA participates in research, design; document system processes and identify potential issues and process gaps. An SA also assists the Project Management team in all phases of CS Operations standard project management methodology. These activities may include the definition of needs, benefits, and technical strategy; research & development within the project lifecycle; technical analysis and design; and support in executing, testing, and rolling-out solutions.


  • Analyze the structure of a current business and system processes, how it uses technology and what its goals are
  • identify problems within the current and proposed business and system processes, including through using data modelling techniques
  • Formulate ways for business operations to improve, based on previous research
  • Create and design system process workflows
  • Oversee the implementation of new system processes
  • Create technical documentation of current and future system processes
  • Ability to work with other departments to validate information or leverage them for a task within an active project
  • Participate in projects activated by CS Operations or the Customer Support Organization with the role assigned to SD
  • Ability to accept ad hoc tasks as requested by the Customer Support Organization


  • Operational awareness
  • Communication and interpersonal skills
  • Time management and organizational skills
  • Problem-solving skills
  • Analytical skills
  • Self-starter skills
  • Workflow design skills
  • Technical documentation skills
  • Understanding of ITIL process and framework

Company Benefits

  • Company stocks
  • Annual merit increase based on performance
  • 15% night shift differential pay
  • Paid Leave with Cash Conversion
  • HMO with free dependents
  • Retirement Plan
  • Life Insurance
  • While on work from home setup: Internet and meal allowance are provided
  • Employee Assistance Program for mental and social well-being
  • Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

How do you apply?

To learn more and apply, visit us at: or click the Apply Now Button below.

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Five9 Philippines Inc.

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