Technical Services Supervisor
Jobs and Careers at Focus Global Inc.

Technical Services Supervisor

Focus Global Inc.
Local
1 week ago
Local
Jobs and Careers at Focus Global Inc.
Focus Global Inc. is hiring a
Posted 1 week ago
Apply before August 18, 2022

Job Description

Key Responsibilities

  1. Provide onsite or online technical support to field technicians and customer service team 
  2. Review service reports and schedule follow up calls if necessary
  3. Ensure timely response to clients’ requests and complaints via telephone or email
  4. Identify key product and service issues and escalate to the Service Manager or to brand principals if necessary
  5. Establish and monitor KPIs: First call resolution, backjobs, average response time, average resolution time, etc.
  6. Ensure continuous learning and training of field service technicians and installers
  7. Enforce discipline and proper work ethics and practices among field technicians and installers
  8. Ensure all work-related equipment and tools are utilized and maintained in a safe and responsible manner. Ensure all work-related tasks are performed in compliance with Focus Global guidelines and appropriate Health & Safety measures.

Experience in the following areas:

  • Electrical or Mechanical Engineering and technical background
  • Supervisory experience in a similar product category (major home appliances)
  • Prior experience managing complex projects with sizable teams
  • Strong written and verbal communication skills
  • Able to multitask, set priorities and manage time effectively

How do you apply?

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Jobs and Careers at Focus Global Inc.
Focus Global Inc.

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