Must be a High school Graduate or College Undergrads/Graduates With at least 1 year BPO Experience Good to Excellent communication skills is a must Has a good customer service orientation WFH and WAO openings are available.
Providing day-to-day customer service support to customers needs based on client account services or products. May handle assistance through phone, chat or email. Prioritizes and escalates support incidents and requests based on business impact and documented guidelines. Utilizes soft skills and troubleshooting skills to resolve client issues and questions. Ensuring quality support and customer satisfaction.