6 Workforce Assistants | Office-based – Up to PHP35K
3 weeks ago
Apply before June 25, 2022

Office-based, Flexible Shift. Safety and personal growth in a Great Place to Work-certified business. With Results Coaches, Chief Happiness Officers, and access to tech tools our developers built with the needs of virtual teams in mind. 

Your Benefits: 

  • 7 Habits of Highly Effective People Training 
  • Your copy of “The 7 Habits of Highly Effective People” and “Little Black Book for Stunning Success”   
  • Exceed Institute – Training and tools to help you navigate life and build a rich and connected family life. 
  • HMO coverage from the start date for you and one dependent, for free. With P200K coverage, private room, and P10K reimbursement for medications. You may enroll up to 4 additional dependents. 
  • 24/7 access to counseling support for mental health. Our Employee Assistance Program (EAP) will help you thrive amid parenting challenges, stress, or relationship issues. 
  • Free legal advice and financial consultations are also part of the EAP. 
  • P1,000,000 Life Insurance coverage 
  • 10 days leave (Year 1), rising to 15 days leave after Year 1 
  • Welcome gift on your first day 
  • Monthly Discover You lunch (CEO presentation, leadership training, Values Awards) 
  • Monthly gratitude celebrations & Prizes (Trivia, Talent Night, Personal Development, Acoustic Nights) 
  • Welcome Tea with the CEO and work anniversary celebrations 
  • P5K referral bonus, plus a chance to win P20K 
  • Free coffee for our office-based team 

Your Family’s Benefits (Yes, that’s right, we care about your family): 

  • 24/7 access to confidential counseling support for mental health for 4 family members. Our Employee’s Family Assistance Program (EFAP) will help your loved ones thrive amid personal issues. 
  • Free legal advice and financial consultations for 4 family members, also as part of the EFAP. 
  • Free Telemedicine for 4 family members  
  • Personal invites for your family members to our monthly virtual events (and yes, they can win prizes, too) 
  • Project Next Generation – Online schooling support for your children, nieces, nephews, and cousins 
  • P5K referral bonus for your family members 

Skills and Qualifications: 

  • Preferably Business Management background / Degree   
  • At least 2-3 years of experience in managing workforce operations  
  • Experienced with MS Office (Intermediate Excel Skills, PowerPoint, Word)  
  • Familiarity with Business tools will be an advantage:  
  • CRM  
  • Ticketing system  
  • Data Analysis and database software  
  • Communication skills – not only are they expected to deliver instructions clearly and concisely, but they also address employee questions and issues and respond to staff feedback  
  • Organization Skills – ability to juggle many different tasks and work within tight deadlines  
  • Business management – strong business acumen and familiarity with the principles of business administration are necessary components of the job. Examples include overseeing daily operations, pursuing organizational goals, and driving long-term business development  
  • Empathy and keenness on details   
  • Strong Work Ethic with a focus on team success  
  • Must be able to work in a fast-paced environment 

What You Will Do: 

Meet and Exceed Client Expectations  

  • Generate performance reports for clients and perform other client-related administrative tasks as required (call-ins, holiday notifications, events notifications, birthday notifications)  
  • Arrange itinerary and inform stakeholders of client visit in Cebu Generate Productivity Report (Time Doctor/Teramind) and email report to the client  
  • Maintain a communication log with each client and register each issue/resolution (limited to log & register, further communication is handled by the Leadership or OKRx Coach).  
  • Send client Team Member’s anniversary/birthday/events photos and videos   
  • Complete Client Hand-Over Notes for new Leadership Coach upon a change-over  
  • Check Time Doctor/Teramind reporting and trends of low productivity and proactively raise/resolve issues.  

Meet and Exceed Employee Expectations  

  • Manage the team members’ documentation & data, ensure accuracy in the records, and provide helpful services accordingly.  
  • Send notification emails to new Team Members and ensure participation in onboarding by sending them all the necessary logins and access  
  • Arrange for a Lunch Buddy for new Team Members if they will be onboarded in the office  
  • Follow-up on open/on-hold tickets raised by Team Member with Functional Head  
  • Complete New Employee Equipment and Tools Checklist at least 1 week prior to the start date  
  • Execute and enforce the Attendance Policy to all Team Members  
  • Maintain Attendance records and Productivity Target of Team Members, and notify the Leadership Coach of any violations or low productivity  
  • Facilitate Team Members’ travel needs including documents required for entry and exit visas and coordinate with clients on flight and accommodation, pocket money, and travel insurance.  
  • Approve Sick and Holiday Leave of Team Members in Ashima in collaboration with the Leadership Coach  
  • Ensure correct record of start and end shift for each assigned Team Member in Ashima  
  • Ensure KissFlow approval for open items  
  • Ensure records in dothis.to are updated  

Organizational Optimization  

  • Ensure efficiency within the team through aligning and leveraging the organization’s resources.  
  • Ensure Manager’s Portal in Ashima reflects all assigned Team Members and the data provided is accurate  
  • Work together across Functional Departments to ensure that quality and service goals are met  

Workforce Management  

  • Oversee technology and process improvements to ensure the highest level of possible customer satisfaction and cost-effectiveness  

Who is GoTeam? 

We provide our clients based in Australia, NZ, Singapore, and the US, among others, with offshore employees. We are a managed operations company. With us, you will enjoy a friendly professional team environment with lots of great benefits.  

We are known for our kind and caring culture. 

We are looking for a Workforce Administrator to support and sustain our growth. 

Covid-19 Guidance for Job Applicants 

Our recruitment process has been fully online since March 2020, for the safety of all recruiters and job applicants. All interviews will take place by phone or videoconference. 

How to Apply 

Click on the Apply Now button below.  

Please have your CV (PDF or DOCX) ready, so you can upload it when you create your goteam profile. 

Go Team! 

How do you apply?

To learn more and apply, visit us at: https://ph.jora.com/job/Workforce-Assistant-a19b8ccaeef48f29ed22e939ebfc8a2c?from_url=https%3A%2F%2Fph.jora.com%2Fj%3Fa%3D7d%26l%3D%26q%3Dvirtual%2Bassistant%26sp%3Dfacet_listed_date%26st%3Ddate&sl=&sol_srt=5f42b416-ed44-4d86-8f4f-e1991932d5dc&sp=serp&sponsored=false&sq=virtual+assistant&sr=6&tk=1NoQQ59oFYT3xiUGFOFm-6ahWb7xiNzL3DCcFmLeO or click the Apply Now Button below.

No Sign up Required :)

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