Job Description
Fast-track your application by clicking “apply” and you will be routed to our Automated Processing System to proceed on your application.
Key Responsibilities:
- Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.
- Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to higher level within organization.
Key Requirements:
- At-least 1 year complete or graduate of any field.
- Must have at least 12-18 months BPO experience in doing technical support or service desk.• Working knowledge on Windows, Mac, ITSM, Network, Application and Infrastructure.
- Experience on Ticket Analysis and understanding issue trends.
- Excellent interpersonal, communication and analytical skills.
- Ability to multi-task in a fast pace environment and must be willing to work on shifting schedules and be assigned in BGC
