Service Desk Account | BGC Site | Raffle Promo for September Joiners (T&C Apply)
Jobs and Careers at INFOSYS BPM LIMITED Philippine Branch

Service Desk Account | BGC Site | Raffle Promo for September Joiners (T&C Apply)

INFOSYS BPM LIMITED Philippine Branch
Local
1 month ago
Local
Jobs and Careers at INFOSYS BPM LIMITED Philippine Branch
INFOSYS BPM LIMITED Philippine Branch is hiring a
Posted 1 month ago
Apply before October 13, 2022

Job Description

Fast-track your application by clicking “apply” and you will be routed to our Automated Processing System to proceed on your application.

Key Responsibilities:

  • Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.
  • Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products
  • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
  • Escalates complex problems to higher level within organization.

Key Requirements:

  • At-least 1 year complete or graduate of any field.
  • Must have at least 12-18 months BPO experience in doing technical support or service desk.• Working knowledge on Windows, Mac, ITSM, Network, Application and Infrastructure.
  • Experience on Ticket Analysis and understanding issue trends.
  • Excellent interpersonal, communication and analytical skills.
  • Ability to multi-task in a fast pace environment and must be willing to work on shifting schedules and be assigned in BGC

How do you apply?

To learn more and apply, visit us at link or click the Apply Now Button below.

No Sign up Required :)

Jobs and Careers at INFOSYS BPM LIMITED Philippine Branch
INFOSYS BPM LIMITED Philippine Branch

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