?BPO Company

?BGC, Taguig City

?Negotiable

?Mandarin

?Multilingual Filipino

BENEFITS:

*TEMPORARY WORK FROM HOME

• Visa Processing

• Leave Credits

• Medical Allowance

• Miscellaneous Allowance

• Loans

• Dental

• Sports (e.g. Gym)

• Performance Bonus

• Monthly Gatherings and Outings

• 13th Month Pay

JOB DETAILS:

Company Profile: The company is one of the world’s leading management consulting, technology services and outsourcing organizations in the Philippines. This consulting company is known to provide customer service to companies around the world.

Position: Mandarin Customer Service

Location: BGC, Taguig City

Salary: Negotiable

Schedule: Dayshift | Should be open for Shifting Schedule as well

Industry: Global Contact Center | BPO Company

Duties:

• Ensure the customer satisfaction and set the proper expectations with Customer Support

• Respond and acknowledge customer’s request and predict the risk and escalations based on customers statement

• Handle the high risk escalations and analyze or gather the information to support the customer

Requirements:

• Must be a degree holder in any course.

• At least 2 years of experience in supporting enterprise technologies.

• Customer Service experience is preferred

• Can speak, read and write Mandarin language

Recruitment Process:

• Initial Interview (Phone Interview)

• Language Assessment

• Hiring Manager Interview