FRONT OFFICE ASSOCIATES
Jobs and Careers at JMM GRAND SUITES

FRONT OFFICE ASSOCIATES

JMM GRAND SUITES
Local
1 month ago
Local
Jobs and Careers at JMM GRAND SUITES
JMM GRAND SUITES is hiring a
Posted 1 month ago
Apply before October 12, 2022

Job Description

DUTIES AND RESPONSIBILITIES

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
Specialization:
Hotel/Tourism

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