Hybrid Customer Service Support (Remote / Work from Home)
Local
4 weeks ago
Lemamo Pte Ltd is hiring a
Posted 4 weeks ago
225 -
PHP
per Hour
Apply before June 20, 2022

Please apply only via our job link:

https://anytimemailbox.bamboohr.com/jobs/view.php?id=96

Job Description

Immediate opening for a home-based experienced Hybrid Customer Service Support Specialist. This position is for someone who has exceptional verbal and writing skills and can multitask, has strong organizational skills, pays attention to detail, and works under minimal supervision. The ideal candidate will have a cheerful and clear English speaking voice and strong live chat skills and experience in hardware technical support.

This position requires the candidate to be open to day to day deliverables changing and should become a subject matter expert for Customer Services Support operational services. This hybrid role is a new position that will be an integral partner of the company to help out the management team on any projects or escalations that may arise. This role will eventually become full Inbound and Chat for a new project launching in Q3. 

We are looking for a highly qualified, motivated individual who has at least 3 years experience in both software and hardware customer support. Management experience is a plus but not required. 

It is imperative that this candidate is flexible, upbeat, pleasant and has a “can do” attitude. We are only looking for people who can fit in and “jive” with our current team.

About Us

Anytime Mailbox is the leading provider of digital mailbox software solutions in the world. Our mission is to bring postal mail and package delivery into the 21st century by emphasizing accessibility and practicality, while providing industry-leading customer support. With our easy-to-use app consumers and businesses can view and manage their packages and postal items from anywhere in the world. Additionally, mail center operators can use our robust API and tool set to provide solutions for their direct customers. We take pride in our international partnerships—we have over 1500 mailbox locations across North America, Asia, Australia, Europe, Africa, and the Middle East. While we are headquartered in Los Angeles, California (USA), we also have flourishing offices in Singapore, Vietnam, and the Philippines. As a leader in the global digital mailbox industry, we are constantly searching for unique talents who can add value and diversity to our team that will push us to exceed our customers’ expectations.

Service Hours are USA / Pacific Standard Time:

Monday to Friday, 6AM – 3PM PST 

Monday to Friday, 3PM – 12AM PST 

This project requires company process orientation for 30 days on a graveyard shift. (8:00AM – 5:00AM PST)

Project Partner Requirement

  • Customer Service subject-matter expert.
  • Experience working with a B2B SaaS company (preferable)
  • At least 3 years of experience in both live phone support and live chat
  • Experience with hardware and software troubleshooting
  • Must have a First Contact Resolution (FCR) approach
  • Excellent organizational skills
  • Excellent communication skills
  • Must be highly organized and detail-oriented
  • Stellar command of English verbally and in writing
  • Excellent troubleshooting, communication, and customer service skills
  • Strong ability to resolve problems quickly
  • Strong ability to perform well under pressure
  • Self-motivated team player, able to set priorities and manage deadlines
  • Flexible and adaptable to changing duties and responsibilities
  • Strong ability to multitask and prioritize
  • Can-do and cheerful attitude
  • Team player

Other Requirements

  • Access to a reliable high-speed Internet connection; at least 25MBPS.
  • Latest-model computer (preferably Core i3 or higher, and at least 8GB ram)
  • Available for scheduled and ad-hoc calls/meetings/chats during weekdays working
  • Quiet workspace, conducive to 
  • Good quality, noise-canceling headset
  • Double monitors preferred but not required

Responsibilities

  • Answer inbound calls for both software and hardware
  • Respond to customer questions via email and live chat
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our internal database in a comprehensible way
  • Work closely with the Operations manager on monthly and ad hoc projects
  • Be open and receptive to daily tasks changing and helping out where needed
  • Support senior management with special projects

Salary and Benefits

  • 225PHP per hour
  • Work remotely from home.
  • Hourly Full time (40 hours minimum)
  • Eligible to earn Paid Time Off
  • Year-end Incentive 
  • Health benefits after 90 days with a positive review from project manager.

How do you apply?

To learn more and apply, visit us at: https://ph.jora.com/job/Hybrid-Customer-Service-Support-341dc60e8f6046afc96b4a14b70b12c1?from_url=https%3A%2F%2Fph.jora.com%2Fj%3Fa%3D7d%26l%3D%26q%3Dcustomer%2Bsupport%2Bwork%2Bfrom%2Bhome%26sp%3Dfacet_quick_apply&sl=&sol_srt=73cc4556-9aba-4202-860a-71401a3e28c7&sp=serp&sponsored=false&sq=customer+support+work+from+home&sr=7&tk=RDe8KEhqMKsyariMCpEx-_IVrHuKTck1Du7jJUwSH or click the Apply Now Button below.

No Sign up Required :)

Lemamo Pte Ltd

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