-Using a computerized system, responds to customer questions in a call center environment.
-May carry out one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures.
-Gathers information, researches/resolves inquiries and logs customer calls.
-Communicates appropriate options for resolution in a timely manner.
-Informs clients about services available and assesses customer needs.
Sites available: Cubao, QC, Pasig, Madaluyon, Makati, Alabang
– BPO experience is a plus but not necessary
– High School / SHS Graduate
– Excellent to above average English communication skills