Job Description:

• Knowledge, Support, and Operations
  • Supporting out-of-hours, day-to-day engagement with Zeller’s customer base via phone and email.
  • Becoming the subject matter expert and establishing the function’s Centre of excellence for product usage and support knowledge
  • Hardware fulfillment handling and supply chain support
  • Shift hand over to enable seamless support of Zeller’s customers
  • Escalation of urgent/priority cases onshore during out-of-hours operate
  • Product and service defect escalations to Engineering Product improvement advice and feature request feedback across:
    • Functionality
    • CX / UX
    • Public Web and Funnel leakage identification.
  • Continuous improvement of support operating model design and implementation from systems, data, process to people

Minimum Qualifications

• ​​​​​​Financial account preferred (but not required)
• Use of call center tools such as AWS Connect
• Exposure to high growth tech products or industry
• Must be amenable to Temporary Work From Home and work Onsite.
• MOA site
• 2+ years of Customer Service/Support experience.