Customer Success Associate | Temporary Work From Home
1 month ago
Apply before June 10, 2022

Job Description

Job Description:

  • Knowledge, Support, and Operations
    • Supporting out-of-hours, day-to-day engagement with Zeller’s customer base via phone and email.
    • Becoming the subject matter expert and establishing the function’s Centre of excellence for product usage and support knowledge
    • Hardware fulfillment handling and supply chain support
    • Shift hand over to enable seamless support of Zeller’s customers
    • Escalation of urgent/priority cases onshore during out-of-hours operate
    • Product and service defect escalations to Engineering Product improvement advice and feature request feedback across:
      • Functionality
      • CX / UX
      • Public Web and Funnel leakage identification.
    • Continuous improvement of support operating model design and implementation from systems, data, process to people

Minimum Qualifications

  • ​​​​​​Financial account preferred (but not required)
  • Use of call center tools such as AWS Connect
  • Exposure to high growth tech products or industry
  • Must be amenable to Temporary Work From Home and work Onsite.
  • MOA site
  • 2+ years of Customer Service/Support experience.

How do you apply?

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