Customer Success Associate | Temporary Work From Home
Local
1 month ago
Apply before June 10, 2022

Job Description

Job Description:

  • Knowledge, Support, and Operations
    • Supporting out-of-hours, day-to-day engagement with Zeller’s customer base via phone and email.
    • Becoming the subject matter expert and establishing the function’s Centre of excellence for product usage and support knowledge
    • Hardware fulfillment handling and supply chain support
    • Shift hand over to enable seamless support of Zeller’s customers
    • Escalation of urgent/priority cases onshore during out-of-hours operate
    • Product and service defect escalations to Engineering Product improvement advice and feature request feedback across:
      • Functionality
      • CX / UX
      • Public Web and Funnel leakage identification.
    • Continuous improvement of support operating model design and implementation from systems, data, process to people

Minimum Qualifications

  • ​​​​​​Financial account preferred (but not required)
  • Use of call center tools such as AWS Connect
  • Exposure to high growth tech products or industry
  • Must be amenable to Temporary Work From Home and work Onsite.
  • MOA site
  • 2+ years of Customer Service/Support experience.

How do you apply?

To learn more and apply, visit us at: https://ph.jora.com/job/Customer-Success-Associate-122d298f282d4be4094436e658d0a12d?from_url=https%3A%2F%2Fph.jora.com%2Fj%3Fa%3D7d%26l%3D%26p%3D2%26q%3Dcustomer%2Bsupport%2Bwork%2Bfrom%2Bhome%26sp%3Dfacet_quick_apply%26surl%3D0%26tk%3Dx3Js3j7pgvqPY0OYqAJC-xxvk8ONKpx_hs9xY_7gW&sl=&sol_srt=d8043c62-a38f-4c32-a49d-40a3c6cb0f67&sp=serp&sponsored=false&sq=customer+support+work+from+home&sr=11&tk=x3Js3j7pgvqPY0OYqAJC-A8a5xknJoZ1xyhqF2t0z or click the Apply Now Button below.

No Sign up Required :)

MicroSourcing

9 WFH job/s active

Other WFH jobs at MicroSourcing

Customer Support Associate | Work from home | w/ company laptop and incentives

1 day ago

Technical Engineer l Temporary Work From Home

1 week ago

Recruitment Sourcing Specialist | Dayshift | MOA Site

4 weeks ago

Sales Coordinator | Pioneer Account | Temporary Work From Home

1 month ago

Data Analyst | AU Account | Temporary Work From Home

1 month ago

Browse WFH Categories

Similar Online Jobs

2 months ago
60,000 -
120,000
USD
per Year
Report Moderation Status

Hidden Section

What do you think?

Search

Search

Job Category

Job Category

Job Type

Job Type

Job Level

Job Level

Sort

Sort
Send this to a friend