Job Description
MicroSourcing is looking for a Marketplace Quality Control Specialist who will be assigned to an American Product Feed Platform.
Qualifications:
- 1-2 years of experience with Marketplaces (Amazon, eBay, Target)
- Excel, HTML, or SQL experience
- Excellent written and verbal communication skills
- Ability to multitask
- Site: Libis, Quezon City (Work at the comfort of your home!)
- Schedule: Nightshift
Job Description
The Marketplace Quality Control Specialist will be responsible for troubleshooting and resolving existing client issues. You will be responsible for adding/excluding products, re-categorizations, order automation, import/export issues, creating dynamic solutions when appropriate, all while adhering to Feedonomics and industry best practices. You will need to identify what the issue is and create a dynamic solution that should resolve that problem in a scalable way.
Responsibilities
- Follow best practices to ensure quality solutions are consistently delivered to our clients
- Ability to do basic troubleshooting and get to the root cause of a problem
- Review imports/exports and resolve outstanding errors
- Manage client expectations, ensuring clients remain informed about the status of their request and are responded to in a timely manner
- Document work and update open requests appropriately
- Collaborate with the onboarding team and FeedBuild team to ensure we are aligned with client expectations
- Prioritize tasks, including managing ticketing system queue, emails, and other responsibilities
- Meet deadlines as set by direct managers and team leads
- Use resources appropriately, adhering to policy and best practices
- Update client databases to adhere to new marketplace requirements
- Troubleshoot and resolve order automation errors
- Identify and implement an automated and dynamic solution when possible
- Meet client SLAs expectations
