NOC Engineer 4

September 2, 2021

NOC Engineer 4

September 2, 2021

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. It operates a network of over 2,000 offices and laboratories around the world.

Job Description


  • Create, update and close tickets using the SGS defined Ticketing Systems. 

  • Create and maintain Asset Management and inventory of all network devices being supported by the team.   

  • Network management and assistance (LAN, WAN, and Wireless). 

  • Network Management System 

  • SSL-VPN Management and Support. 

  • Zscaler Management and Support. 

  • SDWAN Management, but not limited to design, implementation and support of SDWANinfrastructure. 

  • Firewall assistance. 

  • Management of Network Monitoring Systems. 



  • Provides intermediate level troubleshooting in network-related issues.
  • Provides medium level analysis to network-related issues
  • Understands the issues involved in administering and maintaining corporate LAN and WAN
  • Performs level 1 to level 2 troubleshooting of wireless AP and controllers.
  • Performs level 1 to level 2 troubleshooting of SSL VPN servers.
  • Performs level 1 to level 2 troubleshooting of Network firewall.
  • Performs level 1 to level 2 troubleshooting of wireless AP and controllers.
  • Basic to intermediate knowledge with SGS SDWAN troubleshooting
  • Answer all trouble calls/emails issues and enters work orders into our tracking software. (Ticket creation and escalation).
  • Interacts with internal and external clients to resolve intermediate to difficult help desk issues; communicates with internal clients in a professional manner maintaining confidentiality.
  • Provides answers to internal clients in a timely manner.
  • Monitoring/escalation of network management system.
  • Monitoring/escalation of bandwidth optimization system.



  • 4-5 years IT and Engineering course graduate
  • BS Computer Engineering
  • BS Electronics and Communication Engineering
  • BS Computer Science
  • BS Information Technology
  • Minimum 5 years of experience




  • Helpdesk ticketing system (RT, ServiceNow or equivalent). 

  • CCNA certified – routing and switching. (CCNP is a plus). 

  • Intermediate to advanced expertise in different routing protocols, such as EIGRP, OSPF and BGP.  

  • Intermediate Cisco, Aruba, Aerohive/Extreme Networks wireless skills. 

  • At least one wireless Network certification (Cisco, Aruba, Aerohive/Extreme Networks preferred). 

  • ITIL certification. (ITIL v3 and up) . 

  • Experience in data and voice structured cabling. 

  • Intermediate experience in assisting and designing wireless networks.  

  • Intermediate experience in troubleshooting and diagnosing problems in campus LAN / WAN and Wireless environments.  

  • Intermediate to advanced skills and knowledge with network devices but not limited to as routers, switches, firewall, access points, SSL VPN appliance and SDWAN devices.  

  • Intermediate to advanced SSL VPN configuration and management skills (PulseSecure solution is a plus). 

  • Intermediate to advanced Firewall configuration and management skills (Checkpoint solution is a plus). 

  • Intermediate to advanced knowledge and skills with SDWAN environment (preferably Riverbed SteelConnect), including designing, implementing and supporting SDWAN solution. 

  • Experience in handling Network Monitoring tools such as SolarWinds, CheckMK and Cacti. 

  • Background in handling bandwidth optimization system such as SteelHead. 

  • Experience in network security such as Firewall management, ACLs, and NAT.  

  • Experience with Microsoft Servers and Office products, especially Word, Excel, PowerPoint and Visio 

  • Experience in Linux. 

  • Intermediate experience with management of Cloud solutions.   

  • At least 5 years of working experience in the field of network and security. 

  • Ability to communicate effectively dealing with internal and external customers and suppliers. 

  • Ability to document complex technical issues effectively summarizing issues for a range of technical and business management. 

  • Ability to manage and perform multiple activities at the same time. 

  • Ability to work independently and within a team. 

  • Prior experience with large to very large corporate computing environments to include multiple site locations. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

How do you apply?

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