Trainers (BPO Background) | Ortigas/Cubao

Responsibilities:

• Train, support and mentor associates on required skills per client request
• Assist the Corporate Trainer with tasks and responsibilities
• Set a timeline or training calendar cycle, which promotes increased operational efficiency
• Carry out strict process compliance on all levels within the team
• Update and review training plans that adapt to business needs
• Participate and contribute on weekly, biweekly and monthly business review meetings
• Administer Learning and Performance Needs Analysis (LPNA) on current employees
• Conduct and develop effective training techniques or methods for new hires and existing associates
• Identify and provide essential information for the trainees’ development and needs
• Develop and update training curriculum through coming up with the best resolutions and applying it accordingly
• Ensure high customer satisfaction through conducting NPS surveys at a defined frequency
• Plan and provide training support and development plans for associates
• To come up and conduct refresher training for existing associates that develop key skills that are essential for their respective accounts
• Facilitate or manage soft skills training such as for voice and customer experience

 Requirements:

• Must be a college graduate or completed at least 2-years in college
• Background and/or experience in freight forwarding or customs brokerage is an advantage
• Willing to work on public holidays/festivals if scheduled/required
• Works well with time management and an optimistic approach to challenging roles or tasks
• Carry the initiative to sustain and satisfy client relationships as well as train and develop the team
• A competent team player with a great grasp on the business and associate needs
• Eager to promote and uphold the corporate values
• Can work in Cubao/Ortigas
• Can start ASAP

VIRTUAL RECRUITMENT PROCESS: Initial Interview (Phone/Skype) – Online Assessment – Mock Demo and Final Interview(Zoom) 

Disclaimer:

Offshore Business Processing, Inc. reserves the right to amend/modify/withdraw job postings and details including but not limited to the initial advertised closing date. You are highly advised and highly encouraged to read and understand our Data Privacy Policy which you can access at https://www.offshorebusinessprocessing.com/privacy-policy. This policy covers the processing/use that may be associated with the Personal Data you share including but not limited to sharing/disclosure to our Global Clients and 3rd Party Affiliates as required by business need.

Offshore Business Processing, Inc. does not and will not require any type of fees/charges when processing your application. Please be warned against individuals posing as employees and/or representatives of the company who are asking for compensation, monetary or in-kind, in exchange for promised and/or guaranteed employment.