Patient Support Specialist (Hybrid Set-up – Eastwood Site)
outsourced

Patient Support Specialist (Hybrid Set-up – Eastwood Site)

outsourced
Local
1 month ago
Local

Company Description

Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Job Description

The CX team is growing rapidly and thrives on making every patient feel uniquely cared for and ensuring our Doctors and fellow team can rely on us.

The primary responsibility of your role as a Patient Support Specialist is communicating with patients, doctors and managing consultation flow via our software platform.

You will triage and manage customer support interactions to ensure patients are looked after, and their treatments are delivered on time. You will also be a critical point of contact for team partnered doctors and help with managing their consultation flow.

There are opportunities to learn about different areas of the business and be involved in product launches, projects, and other initiatives as we scale.

While flexibility for weekend work and rostering between our operating hours will be required, we work with you to find the right balance.

Additional Information

Why join the team?

We’ve grown from 0 to 200,000 patients
We’ve grown from 0 to 5 brands
We’ve grown from 4 to 200 people

All in just 3 years! 

We are building the future of accessible, patient-centric healthcare right here in Australia and we want you to be part of this generational story!

We are backed by some of the best VCs in the world and Blackbird, who invested in us, put us among the fastest-growing companies they have ever funded. 

Qualifications

Skills and mindset

  • At least 2-3 years of customer service experience or equivalent (e.g. hospitality, call centre, retail, etc)
  • Naturally empathetic, reliable, caring, with strong problem-solving skills
  • Goes without saying – you’re obsessive about customer experience and thrive on understanding a customers’ problems and finding the best solution

Bonus points if you have

  • Experience in the healthcare space or allied services, or a keen interest in health & wellness
  • Experience using a range of tones of voice whilst interacting with a broad range of customers
  • Experience with customer service software
  • Interest in how digital businesses work and a willingness to learn

Additional Information

Work Schedule (Tentative work schedule): 

7am to 4pm

9am to 6pm

1pm to 10pm

Work Location

Hybrid Set-up – Eastwood Site

By clicking on the “I’m Interested” button I hereby allow Outsourced Quality Assured Services, Inc. (“Outsourced”) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

Company Description

Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Job Description

The CX team is growing rapidly and thrives on making every patient feel uniquely cared for and ensuring our Doctors and fellow team can rely on us.

The primary responsibility of your role as a Patient Support Specialist is communicating with patients, doctors and managing consultation flow via our software platform.

You will triage and manage customer support interactions to ensure patients are looked after, and their treatments are delivered on time. You will also be a critical point of contact for team partnered doctors and help with managing their consultation flow.

There are opportunities to learn about different areas of the business and be involved in product launches, projects, and other initiatives as we scale.

While flexibility for weekend work and rostering between our operating hours will be required, we work with you to find the right balance.

Additional Information

Why join the team?

We’ve grown from 0 to 200,000 patients
We’ve grown from 0 to 5 brands
We’ve grown from 4 to 200 people

All in just 3 years! 

We are building the future of accessible, patient-centric healthcare right here in Australia and we want you to be part of this generational story!

We are backed by some of the best VCs in the world and Blackbird, who invested in us, put us among the fastest-growing companies they have ever funded. 

Qualifications

Skills and mindset

  • At least 2-3 years of customer service experience or equivalent (e.g. hospitality, call centre, retail, etc)
  • Naturally empathetic, reliable, caring, with strong problem-solving skills
  • Goes without saying – you’re obsessive about customer experience and thrive on understanding a customers’ problems and finding the best solution

Bonus points if you have

  • Experience in the healthcare space or allied services, or a keen interest in health & wellness
  • Experience using a range of tones of voice whilst interacting with a broad range of customers
  • Experience with customer service software
  • Interest in how digital businesses work and a willingness to learn

Additional Information

Work Schedule (Tentative work schedule): 

7am to 4pm

9am to 6pm

1pm to 10pm

Work Location

Hybrid Set-up – Eastwood Site

By clicking on the “I’m Interested” button I hereby allow Outsourced Quality Assured Services, Inc. (“Outsourced”) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

I’m interested

How do you apply?

To learn more and apply, visit us at link or click the Apply Now Button below.

No Sign up Required :)

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