Job Description
Business Application Support (Chat Support)
Email support (No phone call) for online customer login related issues and resolve them by using internal system within agreed SLA
- Login enquiry, restore/remove/reset credentials
- Registration o Company account admin supports
- Billing Online enquiry
- Other .com login related matters
- Shipping Administration
- Shipping Screen
Learn and understand a few internal systems in order to resolve customer issues
Redirect issues to responsible parties
Understand customer’s complaints/issues/requirements and work upon resolving them
Deal with complaints to completion with positive tone and enable satisfaction of customer
Basic reporting for enquires handled, if needed
Qualifications:
- Must be graduate of any Vocational / Bachelor’s Degree course
- Must have 1 to 2yrs experience as Customer Support / CSR / TSR / Chat Support
- Good communication skills
- Must be willing to work in BGC
- Open for Project Based employment contract good for 1yr RENEWABLE
- Open to work on a shifting schedule
