ManpowerGroup Philippines is currently looking for a Call Quality Analyst for a Financial Account with the following qualifications:
- Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, any field.
- Relevant experience as Quality Analyst
- At least 1 year(s) of working experience in the related field is required for this position.
- Relevant experience in monitoring, auditing agents
- Candidate will evaluate and score said calls on a pre-approved sheet
- Candidate will provide timely feedback two relevant stakeholders so that they can share feedback to provide adequate coaching to the agents
- Candidate must consistently meet or exceed deadlines and objectives
- She/ he must appropriately manage time and shows correct usage of diamond system
- Candidate must participate in cold calibration with various partners
- She/her must complete daily weekly monthly tasks
- She/he must ensure that all reporting is completed and published on time
- Candidate must be amendable to work on-site in Northgate, Alabang.
JOIN US NOW AND ENJOY THE FOLLOWING BENEFITS:
- Competitive Compensation Package with monthly allowance and performance incentives
- HMO coverage from day 1 of employment
- Life Insurance, Retirement Plan enrollment for FREE
Office Location: Northgate, Alabang