Patient Support Specialist
Jobs and Careers at Q2 HR Solutions Inc.

Patient Support Specialist

Q2 HR Solutions Inc.
Local
2 months ago
Local
Jobs and Careers at Q2 HR Solutions Inc.
Q2 HR Solutions Inc. is hiring a
Posted 2 months ago
Apply before October 12, 2022

Job Description

WE ARE LOOKING FOR PATIENT SUPPORT SPECIALIST – (HYBRID SET-UP) EASTWOOD SITE

Job Description

  • The team is growing rapidly and thrives on making every patient feel uniquely cared for and ensuring our doctors and fellow team can rely on us.
  • The primary responsibility of your role as a Patient Support Specialist is communicating with patients, doctors and managing consultation flow via our software platform.
  • You will triage and manage customer support interactions to ensure patients are looked after, and their treatments are delivered on time. You will also be a critical point of contact for team partnered doctors and help with managing their consultation flow.
  • There are opportunities to learn about different areas of the business and be involved in product launches, projects, and other initiatives as we scale.
  • While flexibility for weekend work and rostering between our operating hours will be required, we work with you to find the right balance

Qualifications

Skills and mindset

  • Salary: 32,000 – 43,000
  • Work location: Eastwood office
  • Work schedule: 7 am to 4 pm/9 am to 6 pm/1 pm to 10 pm (Must be amenable to work on weekends and holidays)
  • Internet speed: 10 MBPS I Must have a workstation at home
  • At least 2-3 years of customer service experience or equivalent (e.g. hospitality, call centre, retail, etc)
  • Naturally empathetic, reliable, caring, with strong problem-solving skills
  • Goes without saying – you’re obsessive about customer experience and thrive on understanding a customers’ problems and finding the best solution

Bonus points if you have

  • Experience in the healthcare space or allied services, or a keen interest in health & wellness
  • Experience using a range of tones of voice whilst interacting with a broad range of customers
  • Experience with customer service software
  • Interest in how digital businesses work and a willingness to learn

APPLY NOW!

How do you apply?

To learn more and apply, visit us at link or click the Apply Now Button below.

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Jobs and Careers at Q2 HR Solutions Inc.
Q2 HR Solutions Inc.

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