Job Description
Job Description:
- Pre-sales support for API integration and supporting the identification of new opportunities. Capture information on how our data will flow through customer systems, and use this information to inform and educate the business.
- Responsible for technical customer on-boarding, demonstrating the capabilities of our APIs, ensuring that the customer clearly understands ICIS datasets and has a seamless on-boarding.
- Build up knowledge of systems commonly used throughout the industry and ensure appropriate documentation is put in place to smooth customer experience
- Define and document solutions for APIs implementation. Involvement in keeping all API related documentation up to date include reference guides, FAQs, blog & code.
- Represent the voice of the customer to the business, in particular to product and development teams.
- Second-line support where Client Success team are unable to answer customer queries
- Lead on designing and delivering appropriate training for internal staff and customers.
Job Qualifications:
- Bachelor’s Degree (no specific course required)
- Tools/Technologies: File Transfer Protocol (internet drive) migrate to API (interface applications), XML, Json (must have)
- Development Background (Rest API), Creating technical documentation for APIs
- At least 2 years of experience
Why join us?
– Competitive salary with annual increase and incentive
– Career Development Programs
– 24 Paid Time-offs annually, 30 Paid Time-offs on 5th year
– Comprehensive HMO for you and up to 4 Dependents
– Day 1 Life and Accident Insurance
– Flexible Retirement Plan
– Hybrid Work Set up. IT equipment will be provided.
For your convenience, our entire recruitment process is done virtually.
