MEDICAL VIRTUAL ASSISTANT (Permanent Home – Based Job w/ HMO)
1 month ago
Apply before August 2, 2022


  • Managing inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification (maintains great phone etiquette)
  • Obtaining medical history; Navigating through different EMR (Electronic Medical Records) systems such as “Cerner, Epic, AthenaNet/AthenaHealth, NextGen”
  • Verifying the healthcare insurance coverage and eligibility
  • Providing administrative support which includes (data entry, appointment scheduling, email management, record management, and time-keeping)
  • In charge of health promotion, explaining care plans, admissions, new patient intake, and front-desk triage
  • Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers
  • Strict adherence and compliance with the HIPAA policy


  • Excellent communication skills (both oral and written proficiency)
  • Demonstrates excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competences
  • At least 1-2 years of experience in a medical-related background or account; work experience with US medical insurance companies (United Health Group, Centene, WellCare, Anthem (Blue Cross, Blue Shield), Humana, Medicaid, Kaiser Permanente, etc.)
  • Intermediate skills with Gsuite and/or Microsoft Office
  • Familiar with Medical Terminologies
  • A healthcare-related degree is (highly preferred)
  • A professional license in nursing, health, or behavioral sciences is (highly preferred)
  • Must have a working USB type headset (wireless and mobile phone headsets are not allowed)
  • HIPAA Certification is a plus



  •  Computer Processor: Core i3-5th gen / AMD A8 / Ryzen 3 (2015 or later)
  •  Computer Memory/RAM: at least 8.00 GB
  •  Computer Operating System: at least Windows 10
  •  Headset: Any USB type headset with a noise-canceling feature
  • Webcam (at least 720P)


  • Computer Processor: Core i3 – 3rd gen or later (2013 or later)
  • Computer Memory/RAM: at least 4.00 GB

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