TASKS
- Managing inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification (maintains great phone etiquette)
- Obtaining medical history; Navigating through different EMR (Electronic Medical Records) systems such as “Cerner, Epic, AthenaNet/AthenaHealth, NextGen”
- Verifying the healthcare insurance coverage and eligibility
- Providing administrative support which includes (data entry, appointment scheduling, email management, record management, and time-keeping)
- In charge of health promotion, explaining care plans, admissions, new patient intake, and front-desk triage
- Establishing a professional relationship with medical professionals and patients; Acts as a primary liaison between patients and providers
- Strict adherence and compliance with the HIPAA policy
QUALIFICATIONS
- Excellent communication skills (both oral and written proficiency)
- Demonstrates excellent time management, strong attention to detail, accuracy, impartiality, organization, and computer competences
- At least 1-2 years of experience in a medical-related background or account; work experience with US medical insurance companies (United Health Group, Centene, WellCare, Anthem (Blue Cross, Blue Shield), Humana, Medicaid, Kaiser Permanente, etc.)
- Intermediate skills with Gsuite and/or Microsoft Office
- Familiar with Medical Terminologies
- A healthcare-related degree is (highly preferred)
- A professional license in nursing, health, or behavioral sciences is (highly preferred)
- Must have a working USB type headset (wireless and mobile phone headsets are not allowed)
- HIPAA Certification is a plus
SYSTEM REQUIREMENTS
PRIMARY
- Computer Processor: Core i3-5th gen / AMD A8 / Ryzen 3 (2015 or later)
- Computer Memory/RAM: at least 8.00 GB
- Computer Operating System: at least Windows 10
- Headset: Any USB type headset with a noise-canceling feature
- Webcam (at least 720P)
BACK-UP
- Computer Processor: Core i3 – 3rd gen or later (2013 or later)
- Computer Memory/RAM: at least 4.00 GB
