Customer Success Manager at Seller Interactive
Local
3 weeks ago
Seller Interactive is hiring a
Posted 3 weeks ago
15,000 -
PHP
per Month
Apply before June 28, 2022

LOCATION: Remote (Philippine applicants only)      

Tired of commuting long hours to and from work every day? Have you always thought about working remotely but are worried about the loss of social engagement with your coworkers? How about if you can get the best of both worlds? When you join our team, you get to collaborate and enjoy that sense of belonging and community while working from the comfort of your own home.

 

Take a look at the website to get more information! https://outgive.ca/

 

WHO WE ARE

We promise you haven’t worked with anyone else like us before! We are Outgive Inc – a Toronto based company started in 2013 specializing in e-commerce & digital marketing. Although our Toronto headquarters only has a team that is 50 strong, we have approximately 140+ remote staff in the Philippines – the birthplace of our founders – Nicasio and Jerome. Our team comprises A-players with specialized skills not limited to but including web developers, copywriters, admin support, graphic designers, logistics managers, account managers, customer service, SEO experts, video editors, digital marketers, marketplace specialists, ads specialists.

In our never-ending pursuit to continue to achieve synergistic projects in digital marketing and e-commerce, we constantly expand and enlarge our brands to achieve new milestones of success.

 

 

WHO/WHAT WE ARE LOOKING FOR:

We are looking for a Customer Success Manager (CSM) is a professional who is responsible for developing a positive customer experience and fostering healthy working relationships. Act as a bridge between the support and the sales team.

 

YOUR RESPONSIBILITIES:

  • Establish a trusted and strategic advisor relationship with terminated clients to drive the continued value of our services.
  • Scheduling calls with the client to renegotiate customer options, and retaining terminated clients
  • Serve as the subject matter expert providing guidance and addressing challenges on work/ project management and collaboration with clients.
  • Weekly Meetings with the Operations Manager to share customer insights for continuous improvement in service management, marketing, and innovations.

MUST HAVES:

  • Bachelor’s Degree with 1-3 years of experience in communications, marketing, sales, account management, customer service, or other roles with demonstrated ability to increase customer satisfaction, adoption, and retention.
  • Strong strategic planning and project management skills with a demonstrated ability to prioritize time and tasks quickly and effectively.
  • Impeccable oral and written communication skills
  • Strong team player, self-starter, and thrives in a multi-tasking environment who can quickly adjust priorities.
  • You’re a driven and motivated person, eager to learn, and have a desire to serve customers and create win-win partnerships.

 

WORK HOURS:

Monday to Friday: Must be available to work from 8 am-4 pm EST, 40 hours a week.

 

 

WHY WORK WITH US? WHAT’S IN IT FOR YOU?

 

  • 100% remote work, no commute!
  • Full exposure and training in your field while having the autonomy to unleash your skills
  • Fun and empowering working environment
  • Career and character growth opportunities
  • Stable job opportunity
  • Open communication
  • Access to Company Apps and Tools that are effective for Productivity, Communication and Collaboration (Remote work can be easy-peasy with these tools! *wink*)
  • Flexible time (Applicable to some roles only)
  • On-time payment every bi-weekly. Your salary will be transferred directly to your local bank account.  (No fee will be deducted from you. We cover it so you can receive your exact payment to your local bank account)
     

Once you are hired, you will enjoy the following benefits:

  • Paid Regular Philippines holidays (Legal/Regular holidays acknowledged by the Ph-Law)
  • Overtime Pay (should you be required to work outside your normal schedule)
  • HeyTaco Rewards Redemptions (Taco points earned via Slack can be used to shop rewards such as Office Chair, Office Table, Work Tools or even gift checks!)

 

Once you pass the 3-month probationary period, you will be entitled to additional benefits:

  • Paid Vacation Leaves (5 days after probationary period then additional 2 paid leaves every work anniversary)
  • Birthday Bonus
  • Work Anniversary Food Delivery
  • Computer Monitor Incentive Program
  • Performance Appraisal every end of 2nd and 4th Quarter
  • Health and Wellness Benefits Reimbursement Program

 

If you think you are perfect for this role, hit that apply button! Our Talent and Culture team will contact you should you be fit for the role. 

Any questions or concerns? Reach out to us to the following platforms:

LinkedIn Page: https://www.linkedin.com/company/outgive/

Facebook Page: https://www.facebook.com/outgive/

How do you apply?

To learn more and apply, visit us at link or click the Apply Now Button below.

No Sign up Required :)

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