Service Desk Professional

September 21, 2021

Service Desk Professional

September 21, 2021

Company Description

Writing the future. Together. 

Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow. 

By joining Avaloq, you’ll become a key part of our effort to power the digital transformation of the financial services industry. Our ambition is big and bold – to provide full end-to-end digital solutions by combining our leading efficiency with a flexible, responsible digital user experience. Headquartered in Zurich, Avaloq has over 2,000 employees globally. More information is available at www.avaloq.com  

Job Description

Your mission

  • 1st up to 2nd level Service Desk support
  • Support end users via email, tickets, phone, and on-site assistance
  • Ensuring all support cases are dealt with, within agreed service levels, and to the customer’s satisfaction
  • Ensure that all work carried out is documented within the relevant call logging tool
  • Complete tasks and/or projects in a timely manner
  • Carrying out advanced incident analysis, dispatching, and resolution
  • Liaising with internal, external support groups as well as vendors as required
  • Documenting and updating systems, procedures, and processes when needed
  • Handle IT service requests and manage service request via standard processes
  • Willing to work in rotating shifts – APAC and EMEA time zones


What you need:

  • At least 2 years experience in 1st to 2nd level IT support
  • Advanced know-how of various Microsoft Windows systems and software
  • Office 365 troubleshooting and administration know-how is a benefit
  • Structured and goal-oriented method of working
  • Distinctive organizational skills and process-oriented thinking
  • High sense of initiative, resilient and communicative
  • Self-organized and self-reliant. Passion for quality
  • ITIL Certification is an advantage but not required

Additional Information

Now lets talk about perks and compensation

We offer competitive base salaries and if you prove to be a superstar, you might be entitled to an extraordinary achievement reward. Avaloq aims to share its success with all its employees by paying out “Success Share Units” depending on its performance in a given year.

Don’t be shy – apply!
Please only apply online. 

Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.

How do you apply?

To learn more and apply, visit us at: or click the Apply Now Button below.
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