Job Description
Job Description
- Lead and manage high-impact end-to-end customer service projects that interface with various teams such as with Seller Ops, Payments, Logistics, Marketing etc
- Design initiatives using analytical and conceptual problem solving to improve improve the customer service experience at Shopee
- Identify functional/product gaps and initiate projects
- Work with functional stakeholders to lead and drive projects that enable business improvement and transformation
- Communicate strategies and objectives with relevant departments and colleagues
- Implement any changes sensitively and with minimal disruption
- Create a system to evaluate the success of any adjustments made within the organization and present any findings
Requirements
- 4-5 years total work experience with 2-3 years project management experience in top consulting firms or leading corporations
- Master’s degree in Business Administration (MBA) is an advantage
- Excellent communication skills – able to communicate clearly and concisely
- Knowledge of general business processes and organisational frameworks, such as goals, strategy, culture, and structure
- Ability to develop strong relationships within the company and with third parties
- Ability to demonstrate a high level of verbal and written English
