Customer Service Representative (Night Shift – Work From Home – CyFc)
Local
2 weeks ago
Apply before July 6, 2022

As a Customer Service Representative, you’ll be in working closely with many of our large business clients, ensuring they succeed. You’ll be monitoring shipments, as well as regularly touching point with many clients, to ensure they’ve got their questions answered. You value the impact a strong customer success experience can have.

What’s in it for you?

-Health Insurance (HMO)

-Competitive Salary

-Expanded maternity leave up to 120 days

-Allowances

-Paid Time offs (Vacation Leaves Are Convertible to cash if unused)

-Companywide events

-Fun & Relaxed environment

Job Details:

Customer Service Representative

Work from home

Monday to Friday | 10 PM to 7 AM

Responsibilities:

• Reporting and proactively taking action on logistics issues for large business clients

• Providing excellent phone, chat, and email customer support

• Monitoring shipment progress: using standard process and internal tools to troubleshoot and problem solve within tight deadlines

• Maintain a relationship with all transportation providers and clientele

• Organize all shipment data in Excel and update regularly

• Provide website troubleshooting assistance to clients

Qualifications:

• Able to remain calm, think on your feet, and exercise sound judgement under pressure

• Team-oriented, helpful, professional, and focused

• Excellent written and oral English communication skills

• Positive and proactive with a strong work ethic

• Experienced in a customer-facing role

• Strong multitasking and prioritization skills with the ability to adapt to change

• Excellent computer skills, particularly

• Tenacious in your drive for answers and resolution

How do you apply?

To learn more and apply, visit us at: https://ph.jora.com/job/Customer-Service-Representative-56ee431ab0f0801029297d3c782b1239?from_url=https%3A%2F%2Fph.jora.com%2Fj%3Fa%3D7d%26l%3D%26p%3D2%26q%3Dcustomer%2Bsupport%2Bwork%2Bfrom%2Bhome%26sp%3Dfacet_quick_apply%26surl%3D0%26tk%3DN0eLIdtxjcJaAsjbROkf-E5R7LI_wxbEyM3zrWf7x&sl=&sol_srt=6230899f-4c44-4703-ba03-1bcf7da35ae1&sp=serp&sponsored=false&sq=customer+support+work+from+home&sr=16&tk=N0eLIdtxjcJaAsjbROkf-Jc3leoVUAacjVpj4BGNA or click the Apply Now Button below.

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