We are a a SaaS Blogging app that allows users to set up and install a blog on their existing websites very quickly. It can be customised (and needs to be done every now and then) with CSS

What are the VA’s primary responsibilities?
– Community (Facebook) management
– Technical support (general and CSS)
– Creation of content (social + blogs)

What would a typical day in this role look like?
– A schedule of posts to go live
– a summary of support queries handled

What are the “must-have” skillsets of a successful candidate?
Needs to know CSS and social media management

What are the “nice-to-have” skillsets of a successful candidate?
Ocoya.net (social media publishing)

What systems and software should be would you like the VA to be familiar with?
Facebook, email

Will the role be phone-based? Inbound/Outbound?
Email Support, Social Media, Chat Support, Phone Support

Will the VA be required to know and use the tawk.to software?
Yes

What geographic timezone will the VA be working in?
US Central

How many hours/week do you require the VA for?
40 hours/week

What will the VA’s daily and weekly work schedule?
8 hours per day, likely spread equally into social media management and technical support queries